How to send your HomePod mini to Apple for service from the Asia-Pacific region

Here's how you send your HomePod mini to Apple for service.

Need a different country or region?

After you’ve contacted Apple for service:

  • In Australia, you'll be provided with a link to a shipping label to print at home. You'll return your product to Apple using the shipping label.
  • In New Zealand, you’ll receive a kit that contains everything you need to return your product to Apple.
  • In Japan, a courier will bring your replacement product and collect your original product.

Before you ship your HomePod mini

Pack your HomePod mini

Customers in Australia and Japan may proceed to the ship your HomePod mini to Apple section.

  1. Remove cardboard divider from box.
  2. Place the HomePod mini on the left side of the box and the rolled-up cord on the right side of the box.
  3. Place the divider back in box, making sure the cord goes through the hole at the bottom of the divider.
  4. Close the box lid.
  5. Use the packing tape provided to seal the box.*

*Apple is not responsible for any damage during shipping.

Ship your HomePod mini to Apple

Choose your country or region:

Australia

  1. Print the shipping label that Apple provided when you requested service.
  2. Take your shipping label and unpackaged product to Australia Post. To find your nearest Australia Post Office, visit: auspost.com.au/locate/.*
  3. Australia Post will package your product and provide you a receipt to confirm your product return.
  4. Check the status of your service request.

*Apple is not responsible for any damage during shipping.

New Zealand

  1. Remove the TNT shipping label from the box. Next to the barcode on the shipping label, look for the consignment number, which begins with “GE.” Make a note of the number. 
  2. Put the packaged product in the TNT satchel and seal the satchel.
  3. Place the shipping label in the satchel’s clear plastic pocket. ,*

To arrange a collection, either: 

  • Write an email
    1. Use the subject line “Apple collection - HomePod mini” followed by the TNT consignment number.  
    2. In your email, please mention that you are using a prepaid satchel on account number 320792, note whether your collection address is a residence or a business, and include your phone number.
    3. Send the email to customerservice.nz@tnt.com.

OR

  • Call TNT Customer Service on 0800 275 868 and provide all the information in step 2 of “Write an email” above.

TNT will provide the booking reference number and collection date in response to your email or phone call.

Check the status of your service request.

*Apple is not responsible for any damage during shipping.

Japan

A courier will bring your replacement product and collect your original product.

  1. Hand your HomePod mini to the courier. Do not include other accessories with your product. If you include extra items in the box, we won't be able to return them to you.*
  2. Check that Apple has received your product, in a few days.

Your product will be serviced as quickly as possible. Check the status of your service request.

*Apple is not responsible for any damage during shipping.

Use your HomePod mini after service

Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Australia or New Zealand consumer law will also apply to your replacement product in those countries.

Set up and use your new HomePod.

© 2022 Apple Inc. All rights reserved. Apple, the Apple logo, and HomePod are trademarks of Apple Inc., registered in the U.S. and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries and regions.

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