If you can’t download or update apps on your iPhone or iPad

Try this if you have an issue when you update or download apps from the App Store on your iPhone or iPad.

Manually update the app

Add a payment method

You might need to have a valid payment method on file, even if the app that you want to download is free.

Add a payment method


Prioritize the download

From the Home Screen, touch and hold the app. From the menu that appears, choose Prioritize Download.

Prioritize Download is at the top of the menu that appears when you touch and hold the app. 

Restart your device

Restart your iPhone or iPad, then check to see if you can download or update apps.

Restart your iPhone

Restart your iPad


If you still can't download or update apps

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