If Apple HomeView won't turn on or is unresponsive
Troubleshoot the power and learn how to reset and restore your device.
Apple HomeView
After each step, check if your HomeView turns on or starts responding.
Make sure that the power adapter is firmly plugged in and undamaged.
Disconnect the power adapter from the adapter port and clean both with a soft, dry, lint-free cloth. Then firmly plug the power adapter back into your device.
To check if it's an outlet problem, plug the device into a different outlet that's powering another appliance.
Reset the device:
Open the Home app on your paired iPhone or iPad.
Tap your device, then tap the Settings
button. Tap Reset, then tap Reset again. If the reset option isn't available, disconnect your HomeView from power (if your HomeView was professionally installed, contact your installer first). Then wait 30 seconds and reconnect it to power.
Make sure that you're using the power adapter that shipped with your HomeView. Or you can try another compatible power adapter.
Apple HomeView (Wall Mounted)
After each step, check if your HomeView (Wall Mounted) turns on or starts responding.
Disconnect HomeView (Wall Mounted) from power by detaching it from the mount. Then reattach it to the mount.
Reset the device:
Open the Home app on your paired iPhone or iPad.
Tap your device, then tap the Settings
button.Tap Reset, then tap Reset again. If the reset option isn't available, disconnect your HomeView from power (if your HomeView was professionally installed, contact your installer first). Then wait 30 seconds and reconnect it to power.
For support with installation, wiring, or mounting hardware, contact your professional installer if you used one, or contact the mount manufacturer. Apple doesn’t provide installation services for HomeView.
Get more help
If HomeView shows a "Power Adapter Not Supported" message
If Apple HomeView still won't turn on or remains unresponsive