Apple Watch Express Replacement Service

Replace your Apple Watch quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. It’s exclusively available through AppleCare+. If your Apple Watch is eligible, we can send you a replacement before you return your original product to us. We'll include packaging to return your product.

Contact Apple to set up Express Replacement Service
Learn more about Apple Watch service
Check your service and support coverage

How much does Express Replacement Service cost?

If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. Any fees you might pay will be for the replacement Apple Watch. 

Some issues might be covered under the Apple Limited WarrantyAppleCare+, or consumer law, in which case there’s no fee to replace your product. If your Apple Watch has accidental damage, you’ll pay an AppleCare+ service fee, as shown below. 

Model AppleCare+ service fee
Apple Watch and Apple Nike+ A$ 99
Apple Watch Hermès,
Apple Watch Edition
A$ 119

If you’ve already used both incidents of accidental damage that come with AppleCare+, you’ll pay an out-of-warranty fee for your replacement, as shown on our pricing page. 

See Apple out-of-warranty fees

How do I return my original product?

We’ll send your replacement Apple Watch with shipping materials and instructions. Your replacement will have factory settings. Return your original Apple Watch to us within 10 business days of your request to avoid paying late fees.

Before you return your Apple Watch to us, be sure to

  • Charge your Apple Watch.
  • Unpair your Apple Watch from your iPhone.
  • Remove your band and keep it along with your charging cable and other accessories. You’ll need these after your Apple Watch service.
  • Make sure you know your Apple ID and password.

Unpair your Apple Watch and iPhone
Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, AppleCare+, or consumer law. Depending on the issue and your coverage, you might still need to pay an out-of-warranty or service fee, and;
  • We receive your original product on time. In that case, you won’t pay late fees or replacement value (see below).

Late fees and replacement value fees - Australia

When we send you a replacement Apple Watch through Express Replacement Service, you need to return your originally purchased product to us within 10 business days. If we don’t receive it after 10 days, we'll charge you the full replacement value, as shown below. 

If we receive your original Apple Watch late (between 10-20 business days), we’ll remove the full replacement value charge from your credit card. You'll pay only the late fee and any applicable repair or service fees.

If your Apple Watch is inoperable after unauthorized modifications or if we never receive it, we’ll charge you the full replacement value.

Apple Watch Series 4 Express Replacement Service late fees

Model Late fee
Replacement value
Apple Watch Series 4 (GPS) Aluminum 40mm  A$ 75 A$ 599
Apple Watch Series 4 (GPS) Aluminum 44mm A$ 100 A$ 649
Apple Watch Series 4 Nike+ (GPS) 40mm A$ 75 A$ 599
Apple Watch Series 4 Nike+ (GPS) 44mm A$ 100 A$ 649
Apple Watch Series 4 (GPS + Cellular) (Aluminum) 40mm A$ 110 A$ 749
Apple Watch Series 4 (GPS + Cellular) (Aluminum) 44mm A$ 135 A$ 799
Apple Watch Series 4 Nike+ (GPS + Cellular) 40mm A$ 110 A$ 749
Apple Watch Series 4 Nike+ (GPS + Cellular) 44mm A$ 135 A$ 799
Apple Watch Series 4 (GPS + Cellular) (Stainless Steel) 40mm  A$ 225 A$ 1049
Apple Watch Series 4 (GPS + Cellular) (Stainless Steel) 44mm  A$ 265 A$ 1129
Apple Watch Series 4 Hermès 40mm  A$ 650 A$ 1899
Apple Watch Series 4 Hermès 44mm A$ 850 A$ 2299

Apple Watch Series 3 Express Replacement Service late fees

Model Late fee Replacement value
Apple Watch Series 3 (GPS) 38mm A$ 25 A$ 399
Apple Watch Series 3 (GPS) 42mm A$ 50 A$ 449
Apple Watch Series 3 Nike+ (GPS) 38mm A$ 25 A$ 399
Apple Watch Series 3 Nike+ (GPS) 42mm A$ 50 A$ 449
Apple Watch Series 3 Nike+ (GPS + Cellular) 38mm A$ 60 A$ 549
Apple Watch Series 3 Nike+ (GPS + Cellular) 42mm A$ 85 A$ 599
Apple Watch Series 3 (GPS + Cellular)
(Aluminum) 38mm
A$ 60  A$ 549
Apple Watch Series 3 (GPS + Cellular)
(Aluminum) 42mm
A$ 85 A$ 599
Apple Watch Series 3
(GPS + Cellular)
(Stainless Steel) 38mm
A$ 155 A$ 809
Apple Watch Series 3
(GPS + Cellular)
(Stainless Steel) 42mm
A$ 195 A$ 889
Apple Watch Series 3 Hermès 38mm A$ 560 A$ 1619
Apple Watch Series 3 Hermès 42mm A$ 595 A$ 1689
Apple Watch Series 3 Edition (Ceramic) 38mm A$ 315 A$ 1829
Apple Watch Series 3 Edition (Ceramic) 42mm A$ 350 A$ 1899

Apple Watch Series 1 & 2 Express Replacement Service late fees (2nd generation)

Model

Late fee

Replacement value

AppleWatch Series 1 (Aluminum)
38mm
A$ 0 A$ 299
AppleWatch Series 1 (Aluminum)
42mm
A$ 25 A$ 349
Apple Watch Series 2 (Aluminum)
38mm
A$ 50 A$ 449
Apple Watch Series 2 (Aluminum)
42mm
A$ 75 A$ 499
Apple Watch Nike+
38mm
A$ 50 A$ 449
Apple Watch Nike+
42mm
A$ 75 A$ 499
Apple Watch Series 2 (Stainless Steel)
38mm
A$ 185 A$ 749
Apple Watch Series 2 (Stainless Steel)
42mm
A$ 225 A$ 829
Apple Watch Hermès
38mm
A$ 675 A$ 1,729
Apple Watch Hermès
42mm
A$ 710 A$ 1,799
Apple Watch Edition (White Ceramic)
38mm
A$ 300 A$1,799
Apple Watch Edition (White Ceramic)
42mm
A$ 340 A$1,879

Apple Watch Express Replacement Service late fees (1st generation)

Model

Late fee

Replacement value

Apple Watch Sport
38mm

A$ 0

A$ 299

Apple Watch Sport
42mm

A$ 40

A$ 379

Apple Watch
38mm

A$ 150

A$ 679

Apple Watch
42mm

A$ 185

A$ 749

Apple Watch Hermés
38mm

A$ 635

A$ 1,649

Apple Watch Hermès
42mm

A$ 675

A$ 1,729

Apple Watch Edition
38mm

A$ 3,900

A$ 11,999

Apple Watch Edition
42mm

A$ 5,415

A$ 15,029

Fees are in Australian dollars and include GST. Your replacement Apple Watch will be new or equivalent to new. Apple reserves the right to change the late fee or replacement value on this web page from time to time.

Learn more about Apple Watch service
See Apple Watch out-of-warranty fees