Apple Watch Express Replacement Service

Replace your Apple Watch quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. It’s exclusively available through AppleCare+. If your Apple Watch is eligible, we can send you a replacement before you return your original product to us. We'll include packaging to return your product.

Contact Apple to set up Express Replacement Service
Learn more about Apple Watch service
Check your service and support coverage

How much does Express Replacement Service cost?

If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. Any fees you might pay will be for the replacement Apple Watch. 

Some issues might be covered under the Apple Limited WarrantyAppleCare+ or consumer law, in which case there’s no fee to replace your product. If your Apple Watch has accidental damage, you’ll pay an AppleCare+ service fee, as shown below. 

Model AppleCare+ service fee
Apple Watch and Apple Nike+ A$ 99
Apple Watch Hermès,
Apple Watch Edition
A$ 119

If you’ve already used both incidents of accidental damage that come with AppleCare+, you’ll pay an out-of-warranty fee for your replacement, as shown on our pricing page. 

See Apple out-of-warranty fees

How do I return my original product?

We’ll send your replacement Apple Watch with shipping materials and instructions. Your replacement will have factory settings. Return your original Apple Watch to us within 10 business days of your request to avoid paying the full replacement value.

Before you return your Apple Watch to us, make sure to

  • Charge your Apple Watch.
  • Unpair your Apple Watch from your iPhone.
  • Remove your band and keep it along with your charging cable and other accessories. You’ll need these after your Apple Watch service.
  • Make sure you know your Apple ID and password.

Unpair your Apple Watch and iPhone
Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorisation on your credit card to cover the full replacement value of your product. This authorisation will expire if:

  • Your repair is covered under warranty, AppleCare+ or consumer law. Depending on the issue and your coverage, you might still need to pay an out-of-warranty or service fee, and;
  • We receive your original product within 10 business days
  • Your original device does not have severe damage or unauthorised modifications

Replacement value fees – Australia

When we send you a replacement Apple Watch through Express Replacement Service, you need to return your originally purchased product to us within 10 business days. If we don’t receive it after 10 days, we'll charge you the full replacement value, as shown below. 

If we receive your Apple Watch and find that it was severely damaged in an accident or it's inoperable after unauthorised modifications, you'll pay the full replacement value.

Apple Watch SE replacement value fees

Apple Watch SE Replacement value
  40mm 44mm
Aluminum (GPS) A$ 429 A$ 479
Nike (GPS) A$ 429 A$ 479
Aluminum (GPS + Cellular) A$ 499 A$ 549
Nike (GPS + Cellular) A$ 499 A$ 549

Apple Watch Series 6 replacement value fees

Apple Watch Series 6 Replacement value
  40mm 44mm
Aluminum (GPS) A$ 599
A$ 649
Nike (GPS) A$ 599
A$ 649
Aluminum (GPS + Cellular) A$ 749 A$ 799
Nike (GPS + Cellular) A$ 749 A$ 799
Stainless Steel (GPS + Cellular)
A$ 1,049 A$ 1,119
Hermès A$ 1,899 A$ 1,969
Edition (titanium) A$ 1,199 A$ 1,269

Apple Watch Series 5 replacement value fees

Apple Watch Series 5 Replacement value
  40mm 44mm
Aluminium (GPS) A$ 529   A$ 579
Nike (GPS) A$ 529 A$ 579
Aluminium (GPS + Cellular) A$ 679 A$ 729   
Nike (GPS + Cellular) A$ 679 A$ 729
Stainless Steel (GPS + Cellular)
A$ 979 A$ 1,059  
Hermès A$ 1,799 A$ 1,879
Edition (titanium) A$ 1,099   A$ 1,179
Edition (ceramic) A$ 1,899   A$ 1,979

Apple Watch Series 4 replacement value fees

Apple Watch Series 4 Replacement value
  40mm 44mm
Aluminium (GPS) A$ 559 A$ 609
Nike (GPS) A$ 559 A$ 609
Aluminium (GPS+Cellular) A$ 719   A$ 769
Nike (GPS+Cellular) A$ 719   A$ 769
Stainless Steel (GPS+Cellular) A$ 1,019   A$ 1,099
Hermès  A$ 1,949 A$ 2,029

Apple Watch Series 3 replacement value fees

Apple Watch Series 3 Replacement value
  38mm 42mm
Aluminium (GPS) A$ 299 A$ 349
Nike+ (GPS) A$ 299 A$ 349
Aluminium (GPS+Cellular) A$ 399 A$ 449
Nike+ (GPS+Cellular) A$ 399 A$ 449
Stainless Steel (GPS+Cellular) A$ 809 A$ 889
Hermès  A$ 1,619   A$ 1,689
Edition (Ceramic)  A$ 1,829 A$ 1,899

Apple Watch Series 1 & 2 replacement value fees (2nd generation)

Apple Watch Series 1 & 2 (2nd generation) Replacement value
  38mm 42mm
Aluminium (Series 1) A$ 299   A$ 349
Aluminium (Series 2) A$ 449 A$ 499
Nike+ A$ 449   A$ 499
Stainless Steel (Series 2) A$ 749 A$ 829
Hermès  A$ 1,729 A$ 1,799  
Edition (White Ceramic) A$ 1,799   A$ 1,879  

Apple Watch replacement value fees (1st generation)

Apple Watch (1st generation) Replacement value
  38mm 42mm
Sport A$ 299 A$ 379
Apple Watch A$ 679 A$ 749
Hermès  A$ 1,649    A$ 1,729   
Edition  A$ 11,999    A$ 15,029   

Fees are in Australian dollars and include GST. Your replacement Apple Watch will be new or equivalent to new. Apple reserves the right to change the replacement value on this web page from time to time.

Learn more about Apple Watch service
See Apple Watch out-of-warranty fees