Mac notebook Service Answer Center

Learn more about MacBook service options, warranty, and pricing.

How do I get my Mac notebook fixed?

Apple offers many ways to get support and service for your MacBook, MacBook Pro, or MacBook Air. Choose the one that’s best for you. If you’re having issues with your operating system, our support articles might answer your question. Or we can help you repair broken screens, replace batteries, and fix other issues.

Read Apple support articles

Contact us

Contact us to get advice from an Apple support expert. We’ll help you fix your issue or set up a repair. Before you contact us, be ready with your product’s serial number and your Apple ID.

Find your product’s serial number
Start a support request

Bring it in

To get help in person, contact an Apple Authorized Service Provider or make an Apple Store appointment online. Make sure you know your Apple ID and password before your appointment.

Find an Apple Authorized Service Provider
Make an Apple Store appointment
Back up your Mac and get ready for service

How much will it cost?

There's no charge if the issue is covered under warranty, AppleCare Protection Plan, or consumer law. If your issue isn’t covered, the price depends on the type of repair. Ask your service representative for an estimate.

See Apple battery service pricing
Check your warranty coverage

How long will it take?

Repair source

Approximate time

Apple Authorized Service Provider Ask your service representative
Apple Store (with appointment) Up to 12 business days

Depending on where you get service, you might be able to check the status of your repair online.

Check the status of your service request

Apple Limited Warranty coverage

Our Limited Warranty covers your product and Apple-branded accessories against defects for one year from the date you bought them. The Apple Limited Warranty is in addition to rights provided by consumer law.

Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your warranty status online and update your proof-of-purchase information if there's an error in our records.

Read the Apple Limited Warranty
Check your warranty status
Update your proof-of-purchase
Learn more about consumer law

Can I buy additional coverage for my Mac notebook?

AppleCare Protection Plan gives you expert telephone support and additional hardware service options up to three years from the day you bought your Mac notebook. You can buy the AppleCare Protection Plan up to one year from the day you bought your Mac notebook.

You may also have consumer law rights. Apple Limited Warranty and AppleCare Protection Plan benefits are in addition to your rights under consumer law.

Learn more about AppleCare Protection Plan

Out-of-warranty service

Repairs are considered out of warranty when:

  • Your Mac notebook is over one year old
  • Your Mac notebook has an issue that’s not covered under warranty, like accidental damage or damage caused by unauthorized modifications

The out-of-warranty repair costs will depend on the type of service and if your issue is covered under an AppleCare Protection Plan. You might also have consumer law rights in addition to the Apple warranty.

See Apple out-of-warranty fees
Read the Apple Limited Warranty
Read the Apple Repair Terms and Conditions

Battery service

If your battery has a manufacturing defect and it's covered by the Apple Limited Warranty, AppleCare Protection Plan, or consumer law, we'll service it at no additional cost. Our warranty doesn’t cover batteries that wear down from normal use.

We might need to test your product to find the cause of your battery issue. If your Mac notebook isn't covered, we can replace your battery for a fee.

You get an additional benefit if you have AppleCare Protection Plan. If your Mac notebook can hold only 80 percent or less of its original capacity and it's covered by your AppleCare plan, we'll service your battery at no charge.

After service, we provide a warranty against hardware defects in a replacement battery for one year from the date of battery service. Like the warranty on your original battery, it doesn’t cover normal use.

Learn how to preserve battery life

See Apple out-of-warranty battery pricing

Apple accessories

The Apple-branded accessories that come in the box with your Mac, including the power adapter, are covered by our warranty and consumer law. They’re also covered by your AppleCare Protection Plan. When you get service, you'll need the serial number for your Mac notebook. For service details, contact Apple or an Apple Authorized Service Provider.

Read the Apple Limited Warranty for accessories
Contact Apple Support

Get ready for Mac notebook service

  • Back up your data. You may need the backup if your Mac notebook needs reformatting during the repair process. Apple isn’t responsible for lost data.
  • Enable FileVault, which encrypts the data on your Mac notebook.
  • Make sure you know your Apple ID and password.
  • Keep your cables and other accessories when you get service.

Learn more about backups
Learn more about Apple OS X security and FileVault
Enable (or re-enable) FileVault
Read the Apple privacy policy

After service

We guarantee our service, including replacement parts, for the remaining term of your Apple warranty or AppleCare Protection Plan coverage, whichever is longer. We guarantee a replacement Mac notebook battery for one year after service. You might also have consumer law rights for the service you received.

We offer this whenever you get service from us or from an Apple Authorized Service Provider.