iPhone Express Replacement Service

Replace your iPhone quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPhone before you return your product to us. We'll include packaging to return your damaged or non-working product.

Contact Apple to make an Express Replacement Service request.

Check your service and support coverage
Call Apple to set up an express replacement

How much does Express Replacement Service cost?

If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. Any fees you might pay will be for the replacement iPhone. 

Some issues might be covered under the Apple Limited WarrantyAppleCare+, or consumer law, in which case there’s no fee to replace your product. If your iPhone has accidental damage, you’ll pay an AppleCare+ incident fee, as shown below.

Model  AppleCare+ incident fee
All eligible iPhone models  A$ 149

If you’ve already used both incidents of accidental damage that come with AppleCare+, you’ll pay an out-of-warranty fee for your replacement, as shown on our pricing page. 

See Apple out-of-warranty fees

How do I return my original product?

We’ll send your replacement iPhone with shipping materials and instructions. Your replacement will have factory settings. Return your original iPhone to us within 10 business days of your request to avoid paying late fees.

Before you return your iPhone to us, be sure to back up your data and review the following instructions. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.

Back up your iPhone
Follow the steps for sending your iPhone
Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, an AppleCare plan, or consumer law
  • We receive your original product on time. In that case, you won’t pay late fees or replacement value. 

Late fees and replacement value

When we send you a replacement iPhone through Express Replacement Service, you need to return your originally purchased iPhone to us within 10 business days. After 10 days, we'll charge you the full replacement value. 

If your original iPhone arrives late, we’ll remove the charge for the replacement value. You’ll pay only a late fee. A late return is between 10 and 20 business days after we ship the replacement to you.

If your issue is caused by severe damage to your iPhone or if it's inoperable after unauthorized modifications, or we never receive it, we’ll charge you the replacement value.

iPhone XS

iPhone model Late fee Replacement value
iPhone XS Max    
64 GB A$ 445 A$ 1,799
256 GB A$ 570 A$ 2,049
512 GB A$ 730 A$ 2,369
iPhone XS    
64 GB A$ 395 A$ 1,629
256 GB A$ 520 A$ 1,879
512 GB A$ 680 A$ 2,199

iPhone XR

iPhone model Late fee Replacement value
iPhone XR    
64 GB A$ 315 A$ 1,229
128 GB A$ 350 A$ 1,299
256 GB A$ 440 A$ 1,479

iPhone X

iPhone model Late fee Replacement value
iPhone X    
64GB A$ 320 A$ 1,479
256GB A$ 445 A$ 1,729

iPhone 8 / iPhone 8 Plus

iPhone model Late fee Replacement value
iPhone 8 Plus    
64GB A$ 275 A$ 1,149
256GB A$ 400 A$ 1,399
iPhone 8    
64GB A$ 225 A$ 979
256GB A$ 350 A$ 1,229

iPhone 7 / iPhone 7 Plus

iPhone model Late fee Replacement value
iPhone 7 Plus    
32GB A$ 200 A$ 929
128GB A$ 285 A$ 1,099
256GB A$ 410 A$ 1,349
iPhone 7    
32GB A$ 130 A$ 749
128GB A$ 215 A$ 919
256GB A$ 330 A$ 1,149

iPhone 6s / iPhone 6s Plus

iPhone model Late fee Replacement value
iPhone 6s Plus    
16GB A$ 275 A$ 1,049
32GB A$ 95 A$ 689
64GB A$ 325 A$ 1,149
128GB A$ 180 A$ 859
iPhone 6s    
16GB A$ 225 A$ 899
32GB A$ 75 A$ 599
64GB A$ 275 A$ 999
128GB A$ 160 A$ 779

iPhone 6 / iPhone 6 Plus

iPhone model Late fee Replacement value
iPhone 6 Plus    
16GB A$ 215 A$ 929
64GB A$ 250 A$ 999
128GB A$ 440 A$ 1,379
iPhone 6    
16GB A$ 165 A$ 779
32GB A$ 159 A$ 767
64GB A$ 200 A$ 849
128GB A$ 390 A$ 1,229

iPhone SE

iPhone model Late fee Replacement value
iPhone SE    
16GB A$ 135 A$ 679
32GB A$ 70 A$ 549
64GB A$ 170 A$ 749
128GB A$ 145 A$ 699

iPhone 5c / iPhone 5s

iPhone model Late fee Replacement value
iPhone 5s    
16GB A$ 85 A$ 579
32GB A$ 125 A$ 659
64GB A$ 360 A$ 1,129
iPhone 5c    
8GB A$ 60 A$ 529
16GB A$ 165 A$ 739
32GB A$ 230 A$ 869

iPhone 4s

iPhone model Late fee Replacement value
iPhone 4s    
8GB A$ 115 A$ 529
16GB A$ 170 A$ 639
32GB A$ 250 A$ 799
64GB A$ 300 A$ 899

These prices apply in Australia. Fees are in Australian dollars and include GST. Your replacement iPhone will be new or equivalent to new. Apple reserves the right to change the late fee or replacement value on this web page from time to time.

See other Apple repair fees
Learn more about Apple iPhone service