iPhone Express Replacement Service

Use your AppleCare coverage to replace your iPhone quickly.

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPhone before you return your product to us. We'll include packaging to return your damaged or non-working product.

Contact Apple to make an Express Replacement Service request.

Check your service and support coverage
Start an Express Replacement Service request

How much does Express Replacement Service cost?

If your iPhone has an issue that's covered by warranty, AppleCare+, or consumer law, you might not pay additional replacement fees. Issues caused by accidental damage aren’t covered under the Apple Limited Warranty. If your issue isn’t covered, you’ll pay the out-of-warranty fee for your iPhone model. 

Your AppleCare+ coverage also includes two incidents of accidental damage with a service fee. If you’ve already used both of your accidental damage incidents, you’ll pay the out-of-warranty fee. 

Model AppleCare+ incident fee Out-of-warranty fee
iPhone 7 Plus A$ 149 A$ 518.95
iPhone 7 A$ 149 A$ 478.95
iPhone 6s Plus,
iPhone Plus
A$ 149 A$ 488.95
iPhone 6s, iPhone 6 A$ 149 A$ 448.95
iPhone SE, iPhone 5s, 
iPhone 5c, iPhone 5
A$ 149 A$ 408.95

These prices apply in Australia. Fees are in Australian dollars and include GST. Our out-of-warranty fees include a A$ 19.95 shipping fee. Your replacement iPhone will be new or equivalent to new. 

Check your service and support coverage
Contact Apple about Express Replacement Service
See Express Replacement Service Terms and Conditions
Learn more about consumer law

How do I return my original product?

We’ll send your replacement iPhone with shipping materials and instructions. Your replacement will have factory settings. Return your original iPhone to us within 10 business days of your request to avoid paying late fees.

Before you return your iPhone to us, be sure to back up your data and review the following instructions. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.

Back up your iPhone
Follow the steps for sending your iPhone
Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, an AppleCare plan, or consumer law
  • We receive your original product on time. In that case, you won’t pay late fees or replacement value. 

Late fees and replacement value

When we send you a replacement iPhone through Express Replacement Service, you need to return your originally purchased iPhone to us within 10 business days. After 10 days, we'll charge you the full replacement value. 

If your original iPhone arrives late, we’ll remove the charge for the replacement value. You’ll pay only a late fee. A late return is between 10 and 20 business days after we ship the replacement to you.

If your issue is caused by severe damage to your iPhone or if it's inoperable after unauthorized modifications, or we never receive it, we’ll charge you the replacement value.

iPhone model Late fee Replacement value
iPhone 7 Plus
32GB A$ 385 A$ 1,269
128GB A$ 460 A$ 1,419
256GB A$ 535 A$ 1,569
iPhone 7
32GB A$ 310 A$ 1,079
128GB A$ 385 A$ 1,229
256GB A$ 460 A$ 1,379
iPhone 6s Plus
16GB A$ 290 A$ 1,049
32GB A$ 305 A$ 1,079
64GB A$ 340 A$ 1,149
128GB A$ 380 A$ 1,229
iPhone 6s
16GB A$ 235 A$ 899
32GB A$ 250 A$ 929
64GB A$ 285 A$ 999
128GB A$ 325 A$ 1,079
iPhone 6 Plus
16GB A$ 230 A$ 929
64GB A$ 265 A$ 999
128GB A$ 455 A$ 1,379
iPhone 6
16GB A$ 175 A$ 779
64GB A$ 210 A$ 849
128GB A$ 400 A$ 1,229
iPhone SE
16GB A$ 145 A$ 679
64GB A$ 180 A$ 749
iPhone 5s
16GB A$ 95 A$ 579
32GB A$ 135 A$ 659
64GB A$ 370 A$ 1,129
iPhone 5c
8GB A$ 70 A$ 529
16GB A$ 175 A$ 739
32GB A$ 240 A$ 869
iPhone 5
16GB A$ 175 A$ 739
32GB A$ 240 A$ 869
64GB A$ 305 A$ 999
iPhone 4s
8GB A$ 120 A$ 529
16GB A$ 175 A$ 639
32GB A$ 255 A$ 799
64GB A$ 305 A$ 899

These prices apply in Australia. Fees are in Australian dollars and include GST. Your replacement iPhone will be new or equivalent to new. Apple reserves the right to change the late fee or replacement value on this web page from time to time.

See other Apple repair fees
Learn more about Apple iPhone service