iPhone Express Replacement Service

Replace your iPhone quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPhone before you return your product to us. We'll include packaging to return your damaged or non-working product.

Contact Apple to make an Express Replacement Service request.

Check your service and support coverage
Call Apple to set up an express replacement

How much does Express Replacement Service cost?

If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. Any fees you might pay will be for the replacement iPhone. 

Some issues might be covered under the Apple Limited WarrantyAppleCare+, or consumer law, in which case there’s no fee to replace your product. If your iPhone has accidental damage, you’ll pay an AppleCare+ incident fee, as shown below.

Model  AppleCare+ incident fee
All eligible iPhone models  A$ 149

If you’ve already used both incidents of accidental damage that come with AppleCare+, you’ll pay an out-of-warranty fee for your replacement, as shown on our pricing page. 

See Apple out-of-warranty fees

How do I return my original product?

We’ll send your replacement iPhone with shipping materials and instructions. Your replacement will have factory settings. Return your original iPhone to us within 10 business days of your request to avoid paying late fees.

Before you return your iPhone to us, be sure to back up your data and review the following instructions. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.

Back up your iPhone
Follow the steps for sending your iPhone
Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, an AppleCare plan, or consumer law
  • We receive your original product on time. In that case, you won’t pay late fees or replacement value. 

Late fees and replacement value

When we send you a replacement iPhone through Express Replacement Service, you need to return your originally purchased iPhone to us within 10 business days. After 10 days, we'll charge you the full replacement value. 

If your original iPhone arrives late, we’ll remove the charge for the replacement value. You’ll pay only a late fee. A late return is between 10 and 20 business days after we ship the replacement to you.

If your issue is caused by severe damage to your iPhone or if it's inoperable after unauthorized modifications, or we never receive it, we’ll charge you the replacement value.

iPhone 11

iPhone model Late fee Replacement value
iPhone 11 Pro Max    
64 GB A$ 465 A$ 1,899
256 GB A$ 590 A$ 2,149
512 GB A$ 765 A$ 2,499
iPhone 11 Pro    
64 GB A$ 430 A$ 1,749
256 GB A$ 555 A$ 1,999
512 GB A$ 730 A$ 2,349
iPhone 11    
64 GB A$ 275 A$ 1,199
128 GB A$ 315 A$ 1,279
256 GB A$ 400 A$ 1,449

iPhone XS

iPhone model Late fee Replacement value
iPhone XS Max    
64 GB A$ 390 A$ 1,749
256 GB A$ 515 A$ 1,999
512 GB A$ 675 A$ 2,319
iPhone XS    
64 GB A$ 345 A$ 1,579
256 GB A$ 470 A$ 1,829
512 GB A$ 630 A$ 2,149

iPhone XR

iPhone model Late fee Replacement value
iPhone XR    
64 GB A$ 200 A$ 1,049
128 GB A$ 240 A$ 1,129
256 GB A$ 325 A$ 1,299

iPhone X

iPhone model Late fee Replacement value
iPhone X    
64 GB A$ 295 A$ 1,479
256 GB A$ 420 A$ 1,729

iPhone 8 / iPhone 8 Plus

iPhone model Late fee Replacement value
iPhone 8 Plus    
64 GB A$ 150 A$ 949
128 GB A$ 190 A$ 1,029
256 GB A$ 275 A$ 1,199
iPhone 8    
64 GB A$ 105 A$ 779
128 GB A$ 145 A$ 859
256 GB A$ 230 A$ 1,029

iPhone 7 / iPhone 7 Plus

iPhone model Late fee Replacement value
iPhone 7 Plus    
32 GB A$ 65 A$ 699
128 GB A$ 115 A$ 799
256 GB A$ 390 A$ 1,349
iPhone 7    
32 GB A$ 55 A$ 599
128 GB A$ 105 A$ 699
256 GB A$ 330 A$ 1,149

iPhone 6s / iPhone 6s Plus

iPhone model Late fee Replacement value
iPhone 6s Plus    
16 GB A$ 275 A$ 1,049
32 GB A$ 95 A$ 689
64 GB A$ 325 A$ 1,149
128 GB A$ 180 A$ 859
iPhone 6s    
16 GB A$ 225 A$ 899
32 GB A$ 75 A$ 599
64 GB A$ 275 A$ 999
128 GB A$ 160 A$ 769

iPhone 6 / iPhone 6 Plus

iPhone model Late fee Replacement value
iPhone 6 Plus    
16 GB A$ 215 A$ 929
64 GB A$ 250 A$ 999
128 GB A$ 440 A$ 1,379
iPhone 6    
16 GB A$ 165 A$ 779
32 GB A$ 13 A$ 475
64 GB A$ 200 A$ 849
128 GB A$ 390 A$ 1,229

iPhone SE

iPhone model Late fee Replacement value
iPhone SE    
16 GB A$ 135 A$ 679
32 GB A$ 70 A$ 549
64 GB A$ 170 A$ 749
128 GB A$ 145 A$ 699

iPhone 5c / iPhone 5s

iPhone model Late fee Replacement value
iPhone 5s    
16 GB A$ 85 A$ 579
32 GB A$ 125 A$ 659
64 GB A$ 265 A$ 939
iPhone 5c    
16 GB A$ 60 A$ 529
32 GB A$ 165 A$ 739
64 GB A$ 230 A$ 869

iPhone 4s

iPhone model Late fee Replacement value
iPhone 4s    
8GB A$ 115 A$ 529
16GB A$ 170 A$ 639
32GB A$ 250 A$ 799
64GB A$ 300 A$ 899

These prices apply in Australia. Fees are in Australian dollars and include GST. Your replacement iPhone will be new or equivalent to new. Apple reserves the right to change the late fee or replacement value on this web page from time to time.

See other Apple repair fees
Learn more about Apple iPhone service