iPad Service Answer Center
Learn more about iPad service options, warranty, and pricing.
How do I get my iPad fixed?
We can help you find the closest place to get service.
How much will it cost?
The cost depends on the issue and your coverage.
How long will it take?
Review your service options and choose the best schedule for your needs.
How do I get my iPad fixed?
Apple offers many ways to get support and service for your iPad. Choose the one that’s best for you. Our support articles might answer your question. Or we can help you with issues like cracked screens or battery service.
Contact us
Contact us to get advice from an Apple support expert. We’ll help you fix your issue or set up service. Before you contact us, be ready with your product's serial number and your Apple ID and password.
Identify your iPad model
Find your product’s serial number
Start a support request
Send it in
Contact us and we’ll send you a shipping label. Print the label and take it and your iPad to Australia Post. They have packaging for you to send your product to us. We’ll service or replace your iPad as quickly as possible.
Start a service request
Back up your iPad and get ready for service
Bring it in
To get help in person, contact an Apple Authorized Service Provider or make an Apple Store appointment online. Be sure you know your Apple ID and password before your appointment.
Find an Apple Authorized Service Provider
Make an Apple Store appointment
Back up your iPad and get ready for service
How much will it cost?
There’s no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn’t covered, you need to pay for the service.
See Apple out-of-warranty battery pricing
Check your warranty status
How long will it take?
Repair source |
Approximate time |
|---|---|
Send to Apple |
5-12 business days |
Bring to an Apple Authorized Service Provider |
Ask your service representative |
Bring to an Apple Store appointment |
Up to 5 business days |
Include engraving on replacement |
10-15 business days |
Depending on where you get service, you might be able to check the status of your repair online.
Apple Limited Warranty coverage
The Apple Limited Warranty covers your iPad and Apple-branded accessories against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your warranty status online and update your proof-of-purchase information if there's an error in our records.
Read the Apple Limited Warranty
Check your warranty status
Update your proof-of-purchase
Learn more about consumer law
Can I buy additional coverage for my iPad?
AppleCare+ gives you expert telephone support and additional hardware service options up to two years from the day you bought your iPad. It also includes up to two incidents of accidental damage coverage. Each incident has a service fee. If you didn't buy AppleCare+ with your iPad, you can buy it within 60 days of your purchase.
You may also have consumer law rights. Apple Limited Warranty and AppleCare+ benefits are in addition to your rights under consumer law.
Out-of-warranty service
Repairs are considered out of warranty when:
- Your iPad is over one year old
- Your iPad has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications
We might be able to fix or replace your iPad for an out-of-warranty fee. Your replacement iPad will be new or equivalent to new in both performance and reliability. The Apple Limited Warranty is in addition to rights provided by consumer law.
See Apple out-of-warranty fees
Read the Apple Limited Warranty
Read Apple Repair Terms and Conditions
Battery service
If your battery has a manufacturing defect and it's covered by the Apple Limited Warranty, AppleCare+, or consumer law, we'll service it at no additional cost. Our warranty doesn’t cover batteries that wear down from normal use.
We might need to test your product to find the cause of your battery issue. If your iPad isn't covered, you have the option to replace it for a fee.
If you’re covered by AppleCare+ and your iPad can hold only 80 percent or less of its original battery capacity, we'll service your product at no charge.
Learn how to preserve battery life
See Apple out-of-warranty battery pricing
Learn more about AppleCare+ for iPad
Screen repair
If your iPad screen breaks accidentally, you might have the option to replace your iPad for an out-of-warranty fee. Accidental damage isn't covered by the Apple warranty. If your screen cracks due to a manufacturing defect, it’s covered by the Apple warranty and consumer law.
The cost to service an accidentally damaged screen depends on your iPad model, any additional damage, and if you have AppleCare+ coverage.
AppleCare+ for iPad includes up to two incidents of accidental damage, each with a service fee. You can use an instance for screen damage. If you don’t have AppleCare+, the out-of-warranty fee applies.
See Apple service pricing
Set up service
Learn more about AppleCare+ for iPad
Apple accessories
Apple-branded accessories are covered by our warranty and consumer law. The accessories that come in the box with your product are also covered by AppleCare+. For service details, contact Apple or an Apple Authorized Service Provider.
Read the Apple Limited Warranty for accessories
Contact Apple Support
Find an Apple Authorized Service Provider
Get ready for iPad service
- Back up your iPad with iTunes or iCloud. You’ll need the backup to restore your content if we have to reset or replace your iPad.
- Make sure you know your Apple ID and password.
If you send in your iPad, take these additional steps:
- If your iPad has a SIM card, take it out and keep it.
- Keep your cables and other accessories when you get service.
- See our complete instructions on how to prepare your iPad for service.
Back up your iPad
Prepare an iPad for service
Read the Apple privacy policy
After service
When you receive your iPad, restore the data from your backup.
We guarantee our service, including replacement parts, for the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.
Express Replacement Service
We know how much you rely on your iPad. If you need to replace it immediately, our Express Replacement Service offers speedy delivery. We can send you a replacement iPad right away and include packaging to return your original product.
Express Replacement Service is included as a benefit of an AppleCare Protection Plan or AppleCare+. The service delivers your replacement iPad faster, but it doesn’t cover any costs for your product, such as replacement or late fees. After we get your original device, we’ll determine those fees. Meanwhile, you can start using your replacement iPad.
Learn more about Express Replacement Service
See Apple service fees