iPad Service and Repair
Learn how to get your iPad fixed, how much it costs, and how long it will take.
How do I get my iPad fixed?
Choose the service and repair option that’s best for you.
Send it in: Contact us and we’ll send you a shipping label. Print the label and take it with your iPad to Australia Post. They'll give you packaging to send your product to us. We’ll service or replace your iPad as quickly as possible.
Bring it in: Set up an appointment at an Apple Store or an Apple Authorized Service Provider.
iPad service pricing - Australia
How much does it cost?
If your iPad issue is covered under our warranty or consumer law, you won't pay a fee. Otherwise, repairs are considered out of warranty (and not covered) when:
- Your iPad is no longer covered by the Apple warranty or by consumer law.
- Your iPad screen gets broken accidentally.
- Your iPad has other accidental damage or issues caused by unauthorized modifications.
If your iPad issue isn’t covered, you’ll pay an out-of-warranty fee unless your iPad has AppleCare+, which includes two incidents of accidental damage. You might be able to use one of those incidents for a cracked screen or for other damage to your iPad. Each AppleCare+ incident has a service fee, as shown.
iPad model or accessory |
Out-of-warranty fee |
AppleCare+ service fee |
|---|---|---|
iPad mini, iPad mini 2 |
A$ 298.95 |
A$ 65 |
iPad mini 3, iPad mini 4 |
A$ 448.95 |
A$ 65 |
iPad 2, |
A$ 368.95 |
A$ 65 |
iPad Air 2, |
A$ 448.95 |
A$ 65 |
iPad Pro 9.7-inch |
A$ 598.95 |
A$ 65 |
| iPad Pro (10.5-inch) | A$ 708.95 | A$ 65 |
| iPad Pro 11-inch | A$ 778.95 | A$ 65 |
iPad Pro 12.9-inch, |
A$ 928.95 |
A$ 65 |
| iPad Pro 12.9-inch, (3rd generation) |
A$ 1,008.95 | A$ 65 |
These prices apply to repair or replacement made by Apple. Pricing and terms might vary at other service providers. Prices are in Australian dollars and include GST. Out-of-warranty prices also include an A$ 19.95 shipping fee. Your replacement iPad will be new or equivalent to new. If the issue with your iPad was caused by severe damage from an accident or from abuse, you might have to pay the full replacement value.
Identify your iPad model
See iPad service pricing in another country
Learn more about AppleCare+
iPad battery and power - Australia
Battery service costs
If your battery needs replacement, we can repair or replace your iPad for a battery service fee. There's no fee if your battery is defective and your iPad is covered by warranty, consumer law, or AppleCare+. Our warranty doesn’t cover wear from normal use.
If you have AppleCare+ for iPad, it offers replacement coverage if your iPad battery can hold only 80 percent or less of its original capacity.
| Battery service | In-warranty or with AppleCare+ | Out-of-warranty |
|---|---|---|
| All eligible iPad models | A$ 0 | A$ 139 |
All prices are in Australian dollars and include GST. If your iPad is out of warranty and requires shipping, we'll add an additional A$ 19.95 shipping fee to the listed service price.
Other battery and power issues
Your iPad battery’s performance depends on how you use apps and settings. These tips show you how to maximize the life of your iPad battery.
If your iPad won't turn on or if the screen turns black, follow these steps and see if the issue gets resolved. Your iPad might not require service.
Screen repair
If your iPad screen breaks accidentally, you have the option to replace your iPad for an out-of-warranty fee. Accidental damage isn't covered by the Apple warranty or by consumer law.
If your screen cracks due to a manufacturing defect, it’s covered by the Apple warranty and consumer law.
The cost to service an iPad with an accidentally damaged screen depends on your iPad model, any additional damage, and if you have AppleCare+ coverage.
AppleCare+ for iPad includes up to two incidents of accidental damage. Each incident has a service fee. You can use an incident for screen damage. If you don’t have AppleCare+, the out-of-warranty fee applies.
Start a service request
Learn more about AppleCare+ for iPad
How long will it take?
Depending on the type of service, your repair might take from 5-12 business days. If your iPad was engraved by Apple, it could take up to 15 business days.
After we receive your iPad, you can check the status of your repair.
Apple accessories
Apple-branded accessories, including Apple Pencil, are covered under the Apple One Year Limited Warranty for accessories. You can repair or replace the battery in your Apple Pencil for a fee, or for free if it's covered by the warranty or consumer law. Your Apple Pencil is covered under AppleCare+ for iPad if you bought your Apple Pencil at the same time as your iPad.
| Accessory | Battery service |
|---|---|
| Apple Pencil | A$ 58.95 |
| Apple Pencil (2nd generation) | A$ 58.95 |
All prices are in Australian dollars and include GST and an A$ 19.95 shipping fee if we need to ship your Apple Pencil.
What to expect
Before you send your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device won't have your data on it, and you'll need to restore that data from your backup.
After we receive your iPad, we’ll send you information about repair, replacement, and fees. If your iPad needs to be replaced, we’ll ship a replacement to you with factory settings. Your replacement iPad will be new or equivalent to new.
Express Replacement Service
Express Replacement Service is a benefit of your AppleCare plan.
Apple Limited Warranty coverage
The Apple Limited Warranty covers your iPad and Apple-branded accessories against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your warranty status online and update your proof-of-purchase information if there's an error in our records. If our warranty doesn't cover your repair, you'll pay out-of-warranty fees.
Consumer law
Your locale might have consumer-protection laws for some repair issues. Learn more about your consumer law rights.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.