HomePod Service and Repair

Where can I get service?

Set up an appointment at an Apple Store or an Apple Authorized Service Provider. When you get service, bring your iPhone with you and make sure you know your Apple ID and password. Depending on where you get service, you might be able to check the status of your repair online.

Or, contact us and we'll send you a shipping label and packaging. You should receive them within two to five business days. Reset your HomePod to factory settings and remove it from the Home app. Then, bring the shipping label, packaging, and your HomePod to Australia Post. Australia Post will send your product to us, and we'll return it to you as quickly as possible.

Start a service request
Troubleshoot issues with your HomePod
Reset your HomePod to factory settings

How much does it cost to repair or replace my HomePod?

There's no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn't covered, you'll pay an out-of-warranty service fee.

All prices are in Australian dollars and include GST. Shipping (if needed) is an additional A$ 29.95.

Can I buy additional coverage for my HomePod?

AppleCare+ for HomePod gives you expert telephone support and additional hardware coverage up to two years from the day you bought your HomePod. It also includes up to two incidents of accidental damage coverage. Each incident has a service fee. If you didn't buy AppleCare+ with your HomePod, you can buy it within 60 days of your HomePod purchase if your product isn't damaged. Apple Limited Warranty and AppleCare+ benefits are in addition to your rights under consumer law. See the AppleCare+ Terms and Conditions for complete details.

Express Replacement Service

If you need to replace your HomePod immediately, Express Replacement Service offers speedy delivery. We can send you a replacement HomePod right away with shipping materials and instructions. Return your original HomePod to us within 10 business days of your request to avoid paying late fees.

Express Replacement Service is only available for AppleCare+ customers. The service delivers your replacement HomePod faster, but it doesn't cover any costs for your product, such as service fee or late fees. When we get your original device, we'll determine those fees. Meanwhile, you can start using your replacement HomePod.

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

• Your repair is covered under warranty, an AppleCare plan, or consumer law
• We receive your original product on time. In that case, you won't pay late fees or replacement value. 

If your original HomePod arrives late, we'll remove the charge for the replacement value. You'll pay only a late fee. A late return is between 10 and 20 business days after we ship the replacement to you.

If your HomePod was severely damaged in an accident or it's inoperable after unauthorized modifications, or if we never receive it, we'll charge you the replacement value.

All prices are in Australian dollars and include GST. Shipping (if needed) is an additional A$ 29.95.