HomePod Service and Repair
Learn more about HomePod service options, warranty and pricing in Australia.
How do I get service for my HomePod?
Set up an appointment at an Apple Store or an Apple Authorised Service Provider. When you get service, bring your iPhone with you and make sure you know your Apple ID and password. Depending on where you get service, you might be able to check the status of your repair online.
Or, contact us and we'll send you a shipping label and packaging. You should receive them within two to five business days. Reset your HomePod to factory settings and remove it from the Home app. Then, bring the shipping label, packaging and your HomePod to Australia Post. Australia Post will send your product to us, and we'll return it to you as quickly as possible.
How much does it cost?
If your HomePod issue is covered under warranty or consumer law, you won't pay a fee. Otherwise, repairs are considered out of warranty if your HomePod is no longer covered by the Apple warranty, or your HomePod has accidental damage or issues caused by unauthorised modifications.
If you have AppleCare+, it includes accidental damage protection. Each incident of accidental damage is subject to a service fee. If you don’t have AppleCare+, the out-of-warranty fee applies.
|Model||AppleCare+ service fee||Out-of-warranty fee|
|HomePod mini||A$ 19||A$ 119|
The prices shown here are for repairs made by Apple. Pricing and terms might vary at other service providers. All prices are in Australian dollars and include GST. Shipping (if needed) is an additional A$ 32.95 for HomePod or A$ 19.95 for HomePod mini.
Is your HomePod covered by AppleCare+?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.
|Model||AppleCare+ service fee|
|HomePod mini||A$ 19|
Express Replacement Service
If you need to replace your HomePod immediately, Express Replacement Service offers speedy delivery. We can send you a replacement HomePod right away with shipping materials and instructions. Return your original HomePod to us within 10 business days of your request to avoid paying the full replacement value for HomePod.
Express Replacement Service is only available for AppleCare+ customers. The service delivers your replacement HomePod faster, but it doesn't cover any costs for your product, such as service fees or the replacement value. When we get your original device, we'll determine those costs. Meanwhile, you can start using your replacement HomePod.
When you request Express Replacement Service, we put a temporary authorisation on your credit card to cover the full replacement value of your product. This authorisation will expire if:
- Your repair is covered under warranty, an AppleCare plan or consumer law
- We receive your original product within 10 business days
If we receive your HomePod and find that it was severely damaged in an accident, or it's inoperable after unauthorised modifications, you'll pay the full replacement value.
|HomePod mini||A$ 149|
All prices apply in Australia. These fees are in Australian dollars and include GST. Your replacement HomePod will be new or equivalent to new. Apple reserves the right to change the replacement value on this web page from time to time.
Apple Limited Warranty and proof of purchase
The Apple Limited Warranty covers your HomePod and its accessories against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorised modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty, your AppleCare plan, or consumer law don't cover your repair, you'll pay out-of-warranty fees.
Your country or region may have consumer-protection laws for some repair issues.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorised Service Provider. This is in addition to rights provided by consumer law.