Requirements for Apple School Manager
Before you sign up for Apple School Manager, make sure you’re using a supported browser and have the necessary information ready for setting up your initial administrator account. You must also provide a verification contact and agree to any updated terms and conditions.
Supported browsers
The following browsers are supported for using Apple School Manager:
Device operating system | Supported browser |
|---|---|
macOS 10.13 or later | Safari (14.1 or later) Chrome (87 or later) Microsoft Edge (87 or later) |
iPadOS 14.1 or later Note: iPad mini isn’t supported | Safari Chrome (87 or later) |
Windows | Chrome (87 or later) Microsoft Edge (87 or later) |
Operating system requirements
Usage | Minimum supported operating system | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Appear in Apple School Manager and be enrolled in a linked third-party MDM solution | iOS 7 iPadOS 13.1 OS X 10.9 tvOS 10.2 | ||||||||||
Federated authentication with Google Workspace | iOS 15.5 iPadOS 15.5 macOS 12.4 | ||||||||||
Federated authentication Microsoft Azure Active Directory (Azure AD) | iOS 11.3 iPadOS 13.1 macOS 10.13.4 | ||||||||||
Sign in with Apple at Work & School | iOS 16 iPadOS 16.1 macOS 13 | ||||||||||
Requirements for automatically adding devices
The following conditions must be met to automatically add devices to Apple School Manager:
If the device was purchased directly from Apple, the purchaser must have used an enrolled and verified Apple Customer Number.
If the device was purchased directly from a participating Apple Authorised Reseller or mobile provider, the device must be linked to that reseller’s Reseller Number. The actual date of eligibility is determined by the participating Apple Authorised Reseller or mobile provider sales history. The Reseller Number must be added to your organisation’s list of approved suppliers.
The device must have been ordered after 1 March 2011, whether it was purchased directly from Apple or from a participating Apple Authorised Reseller or mobile provider.
Requirements for manually adding devices
You can manually add Apple devices to Apple School Manager using Apple Configurator, even if the devices weren’t purchased directly from Apple, an Apple Authorised Reseller or an authorised mobile provider.
Updated terms and conditions
When terms and conditions are updated, a user with the role of Administrator must sign in and accept them. Until the updated terms and conditions are accepted, most of the functionality in Apple School Manager is blocked. See the Apple Support article If Apple Business Manager, Apple Business Essentials or Apple School Manager asks you to approve new terms and conditions.
Important: If you’re unable to accept the terms and conditions, contact an Apple School Manager administrator immediately. Before full functionality is available, an administrator must sign in to Apple School Manager and accept the new terms and conditions.
Initial administrator account
Use the name of a person when setting up the user account, not the name of a role or group. This is known as an administrator account. After your enrolment is approved, you can give up to four managers the role of Administrator. This user (initial administrator) must agree to the program and software licence agreements, which are periodically updated.
The following information is required:
first and last name of the individual enrolling on behalf of the organisation
Note: This must be the name of a real person. First and last names such as “IT Coordinator” or “iPad Deployment” will be returned to you to correct the information.
A work email address
work phone number
role/job title
Initial administrator account email address requirements
The email address you use for your initial administrator account must meet certain specific requirements, which are as follows.
Hasn’t been used as an Apple ID for any other Apple service or website
Isn’t associated with an App Store or iCloud account
Can be from a public email provider
If you don’t own a custom domain name, you can use a public email provider for the Managed Apple ID for this user account. All subsequent Managed Apple IDs must use the reserved domain, which is automatically set up after a successful enrolment. See Reserved domains.
Can’t be from a domain that’s already been verified by another Apple School Manager organisation
For example, if another organisation has verified townshipschools.org.au, the initial administrator user account for your organisation can’t contain townshipschools.org.au.
Important: Don’t use this new administrator Managed Apple ID with an App Store or iCloud account, or any other Apple services or website other than Apple School Manager.
Verification contact
Your verification contact – usually a legal representative of your organisation – verifies that you have the authority to sign and bind your organisation to the terms and conditions of Apple School Manager. The information given for this contact can’t be the same as for the individual submitting the enrolment. Apple reaches out to the verification contact during enrolment to verify information about the initial administrator user account and the organisation.
Note: During the review process, your verification contact is contacted by phone and asked to confirm information about you and your organisation before your enrolment is approved. Make sure that any filters allow mail from all apple.com domains. Return any missed phone calls quickly so that the enrolment process can proceed smoothly.
The following information is required:
name
work email address
work phone number
role/job title
Organisation details
The following information is required:
Information | Character limit/Notes |
|---|---|
Country or region | N/A |
Legal name of the organisation | 256 |
Address 1 | 210 |
Address 2 | 210 |
Address 3 | 210 |
City | 384 |
State | N/A |
Postcode | 32 |
Phone number | 128 |
Website URL | 128 |
Organisation type (K – 12 or higher education) | 128 |
Time zone | N/A |
Supplier information | An Apple Customer Number, if purchasing direct from Apple: The legal name and mailing address of the organisation should match those associated with the Apple Customer Number. A Reseller Number, if purchasing Apple devices from a participating Apple Authorised Reseller or mobile provider |