Create or reset user passwords in Apple School Manager
When new user accounts are imported to or created in Apple School Manager, you must communicate a temporary password to them. When users sign in for the first time, they must create a new password for their Managed Apple ID.
Temporary passwords
Apple School Manager creates temporary passwords, valid for 90 days, for accounts that are imported or created. These temporary passwords are for users of the accounts to sign in with their Managed Apple ID, at which point users must change their password. Apple School Manager never reveals the password of an account after it has been changed from the temporary password.
Any users with a role of Administrator, any Manager, Staff or Instructor, sign-in always requires that person’s Managed Apple ID password and a six-digit verification code.
For accounts assigned to the student role:
Students can sign in with their Managed Apple ID and password on devices listed in Apple School Manager.
Students can sign in with their Managed Apple ID and password and a six-digit verification code on devices not listed in Apple School Manager. This verification code for students expires after one year.
Learn how to send users verification codes.
Important: Apple devices whose information is uploaded to Apple School Manager handle authentication differently than devices do that aren’t listed.
Reset user passwords
When users forget their password, you can reset it. Resetting their password allows them to get a new temporary password, at which time they’ll have to create a new password for their Managed Apple ID.
Students have two ways they can reset a password:
They can use the password that was previously used.
They can use a common series, such as 12345.
This option is allowed only when resetting a password.
Create sign-in information or reset a password for a single user
In Apple School Manager
, sign in as a user that has privileges to create sign-in information, reset passwords and generate verification codes. See Role privileges.Tap Users
in the sidebar, then search for a user in the search field. See How to search.Select the user from the list.
Do one of the following:
Tap the Create Sign-in button
to create new sign-in information for a user that hasn’t yet signed in with their Managed Apple ID.Tap the Reset Password button
to reset the password of a user that has forgotten their password.
Select how you want to send the information to the user.
You can download PDF and .csv files, or you can email the information to the selected user.
Select your method, tap Continue, then do one of the following:
If you selected .csv and PDF, tap Download and choose from the following:
1-up PDF
: This option creates a single page for the user..csv
: This option creates a .csv file with five columns: the user’s Managed Apple ID; their first, middle and last name; and their information.
If you selected email, Apple School Manager sends the information to the email address listed in the user’s account details. The user receives an email with their Managed Apple ID and temporary password.
Create sign-in information or reset passwords for multiple users
In Apple School Manager
, sign in as a user that has privileges to create sign-in information, reset passwords and generate verification codes. See Role privileges.Tap Users
in the sidebar, then search for accounts in the search field. See How to search.Select the users from the list.
Tap Create next to Create Sign-Ins.
You can download PDF and .csv files, or you can email the information to the selected users.
Select your method, tap Continue, then do one of the following:
If you selected .csv and PDF, tap Download and choose from the following:
1-up PDF
: This option creates a single page for the user.8-up PDF
: This option creates eight users per page..csv
: This option creates a .csv file with five columns: the user’s Managed Apple ID, their first, middle and last name, and their temporary password.
If you selected email, Apple School Manager sends the information to the email addresses listed in the users’ account details. The users receive an email with their Managed Apple ID and temporary password.