AppleCare for Enterprise Service

Support Plan Availability of Onsite Service and Next Business Day (NBD) Response

Subject to the Terms of AppleCare for Enterprise, repair and replacement service of customer's Covered Equipment hardware is available within these countries or regions.

Customers may be eligible for an onsite service depending on the Covered Equipment’s location. Onsite service shall consist of Apple dispatching a technician to the customer's Covered Equipment location for the purpose of repair service. Apple shall determine eligibility for repair service after the completion of technical support troubleshooting.

Repairs necessitated by software problems, or as a result of alteration, adjustment or repair by anyone other than Apple or its agents are not included in Apple's repair hardware service.

Customer agrees to cooperate with the technician, provide full access to the Covered Equipment and provide access to power at no charge to Apple.

If a customer fails to provide access to or be in attendance at the Covered Equipment's location at the designated time for the Apple technician to perform service, service will not be provided and the customer may be liable for additional charges for a subsequent visit.

If the Covered Equipment is located in a covered postcode and Apple makes a determination that repair service is required before 14:00 local time on a business day, in most cases, Apple will deliver onsite service to the location the following business day. Additional postcodes may be eligible for the second-business-day or longer onsite service.

Use the form below to determine the service provided in a specific postcode. Please enter the postcode into the field below and click or tap on the “search” button.

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Zip or postcode is eligible for a next-business-day onsite service under AppleCare for Enterprise. Zip or postcode is eligible for a second-business-day onsite service under AppleCare for Enterprise. Zip or postcode is not eligible for an onsite service under AppleCare for Enterprise. Please enter a Postcode. Zip or postcode is eligible for third-business-day or longer onsite service under AppleCare for Enterprise.
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