Apple TV Service and Repair

Learn more about Apple TV service options, warranty and pricing.

How do I get service for my Apple TV?

Apple offers many ways to get support and service for your Apple TV. Choose the one that’s best for you.  If you’re having issues with setup, AirPlay or the App Store, you can start by reading our support articles.

Read Apple Support articles

Contact us

Contact us to get advice from an Apple Support expert. We’ll help you fix your issue or set up a repair. Before you contact us, be ready with your product’s serial number, your Apple ID and your password.

Find your product’s serial number
Start your support request

Send it in

Contact us and we’ll send you a shipping label. Print the label and take it with your Apple TV to Australia Post. They have packaging for you to send your Apple TV to us. We’ll return it to you as soon as possible.

Start a service request

Bring it in

To get help in person, contact an Apple Authorised Service Provider or make an Apple Store appointment online. Make sure you know your Apple ID and password before your appointment.

Find an Apple Authorised Service Provider
Make an Apple Store appointment

How much will it cost to repair or replace my Apple TV?

There's no charge if the issue is covered under warranty, an AppleCare plan or consumer law. If your issue isn't covered, you'll pay an out-of-warranty service fee.

Model Out-of-warranty fee
Apple TV 4K (2nd generation) 32GB A$ 209  
Apple TV 4K (2nd generation) 64GB A$ 209  
Apple TV 4K (1st generation) 32GB A$ 209
Apple TV 4K (1st generation) 64GB A$ 209
Apple TV HD 32GB A$ 169
Apple TV HD 64GB A$ 169

The prices shown here are for repairs made by Apple. Pricing and terms might vary at other service providers. All prices are in Australian dollars and include GST. If shipping is required, we’ll add an additional A$ 19.95  shipping fee.

How long will it take?

Depending on where you get service, you might be able to check the status of your repair online.

Check the status of your service request

Is your Apple TV covered by AppleCare+?

AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.

If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.

Product AppleCare+ Service Fee
Eligible Apple TV models A$ 19

Not sure if you're covered? Check if you have AppleCare+ coverage by entering your Apple TV's serial number.

Learn more about AppleCare+

Express Replacement Service

If you need to replace your Apple TV immediately, Express Replacement Service offers speedy delivery. We can send you a replacement Apple TV right away with shipping materials and instructions. Return your original Apple TV to us within 10 business days of your request to avoid paying the full replacement value for Apple TV.

Express Replacement Service is benefit of your AppleCare plan. The service delivers your replacement Apple TV faster, but it doesn't cover any costs for your product, such as service fees or the replacement value. When we get your original device, we'll determine those costs. Meanwhile, you can start using your replacement Apple TV.

When you request Express Replacement Service, we put a temporary authorisation on your credit card to cover the full replacement value of your product. This authorisation will expire if:

  • Your repair is covered under warranty, an AppleCare plan or consumer law
  • We receive your original product within 10 business days

If we receive your Apple TV and find that it was severely damaged in an accident, or it's inoperable after unauthorised modifications, you'll pay the full replacement value.

Model Replacement value
Apple TV 4K (2nd generation) 32GB A$ 249  
Apple TV 4K (2nd generation) 64GB A$ 279  
Apple TV 4K (1st generation) 32GB A$ 219
Apple TV 4K (1st generation) 64GB A$ 249
Apple TV HD 32GB A$ 179
Apple TV HD 64GB A$ 239

All prices apply in Australia. These fees are in Australian dollars and include GST. Your replacement Apple TV will be new or equivalent to new. Apple reserves the right to change the replacement value on this web page from time to time.

Out-of-warranty service

Repairs are considered out of warranty when:

  • Your Apple TV is over one year old
  • Your Apple TV has an issue that’s not covered under warranty or consumer law, like accidental damage or unauthorised modifications

We charge for out-of-warranty service.  If we find an issue with your Apple TV, we might be able to fix it or replace it with an Apple TV that’s new or equivalent to new in both performance and reliability. Contact your service representative for details.

Read the Apple Limited Warranty
Read Apple Repair Terms and Conditions

Battery service for your remote

Apple TV 4K and Apple TV (4th generation) include a remote with a rechargeable battery. If your battery has a manufacturing defect and it's covered by the Apple Limited Warranty, an AppleCare plan or consumer law, we'll service it at no additional cost. Our warranty doesn’t cover batteries that wear down from normal use. 

We might need to test your accessory to find the cause of your battery issue. If your Siri Remote isn't covered, we can service or replace it for a fee.

You get an additional benefit if you have an AppleCare plan. If your battery can hold less than 80 percent of its original capacity and it's covered by your AppleCare plan, we'll service your accessory at no charge. 

See Apple out-of-warranty battery pricing
Learn how to preserve battery life

Apple accessories

The Apple-branded accessories that come in the box with your Apple TV are covered by our warranty and consumer law. They’re also covered by your AppleCare plan. For service details, contact Apple or an Apple Authorised Service Provider.

Read the Apple Limited Warranty for accessories
Contact Apple Support

Get ready for Apple TV service

  • Make sure you know your Apple ID and password, and your Apple TV serial number.
  • Keep your cables and other accessories when you get service for your Apple TV.