AirPods Service and Repair

Learn more about AirPods service options, warranty and pricing in Australia.

Damaged AirPods

If one or both of your AirPods or Charging Case need replacing because of physical damage, you can replace each damaged item for an out-of-warranty fee.

AirPods Max AppleCare+ fee (each incident) Out-of-warranty fee
AirPods Max A$ 45 Ask your service representative

For AirPods Max, the out-of-warranty price depends on the type of repair. Ask your service representative for an estimate.

AirPods Pro AppleCare+ fee (each incident) Out-of-warranty fee
AirPods Pro A$ 45
A$ 139  each
Wireless charging case for AirPods Pro A$ 45
A$ 139
Ear tips (damaged) AUD 0 A$ 6.28
AirPods AppleCare+ fee (each incident) Out-of-warranty fee
AirPods A$ 45
A$ 109  each
Charging case A$ 45
A$ 95
Wireless charging case A$ 45
A$ 109

All prices are in Australian dollars and include GST. Shipping (if needed) is an additional A$ 19.95 .

Replace a damaged AirPod, Charging Case or AirPods Pro ear tip

Battery service

If your battery has a manufacturing issue and it's covered by our warranty, AppleCare+ or consumer law, we'll service it at no additional cost. If your battery issue isn't covered, we offer battery service for a fee. The Apple Limited Warranty doesn’t cover wear from normal use.

If you have AppleCare+ for Headphones, it offers replacement coverage if your AirPod or charging case battery holds less than 80 percent of its original capacity.

AirPods Covered by AppleCare+ Battery service fee
AirPods Max A$ 0 A$ 119
AirPods/AirPods Pro AUD 0 A$ 75  each
Charging case, Wireless charging case (all) AUD 0 A$ 75

All prices are in Australian dollars and include GST. Shipping (if needed) is an additional A$ 19.95 .

Not sure if you have a battery issue? Get help charging your AirPods.

Get battery service for your AirPod or charging case

Replace a lost AirPod

Have you lost an AirPod or your Charging Case? You can buy a replacement for a left or right AirPod or the Charging Case. Your replacement will be new. See the replacement fees in the chart, below. AppleCare+ for Headphones does not cover lost or stolen AirPods.

AirPods Pro Lost fee
AirPods Pro A$ 139  each
Wireless charging case for AirPods Pro A$ 155
AirPods Lost fee
AirPods A$ 109  each
Charging case A$ 95
Wireless charging case A$ 125

All prices are in Australian dollars and include GST. Shipping (if needed) is an additional A$ 19.95 .

Not sure if it’s lost? Locate lost AirPods.

Replace a lost AirPod
Replace a lost charging case

AirPods Pro ear tips

If your AirPods Pro ear tips have an issue that’s covered by the Apple Limited Warranty, they can be replaced for no charge. Contact Apple Support.

If you lose them or you want extra ear tips, you can buy two new pairs of ear tips through the Apple Online Store. If you order them through the Apple Online Store, there’s no shipping fee.

Get ready for a service

When you return your AirPods for service, you’ll need to take some additional steps, such as:

  • Returning your Charging Case with your AirPods or AirPods Pro. We need the case as part of your service. You don’t need to include the Smart Case that comes with AirPods Pro Max.
  • Removing the ear tips from your AirPods Pro. Keep them, because we won’t be able to return them to you.