AirPods Service and Repair

Learn more about AirPods service options, warranty and pricing in Australia.

How do I get service for my AirPods?

Bring them in.
Set up an appointment at an Apple Store or an Apple Authorised Service Provider. You’ll need your serial number, so make sure to bring your charging case, proof of purchase, or original AirPods box along with your original AirPods.

Contact Apple Support.
You can also talk with an Apple Support advisor by phone. The serial number of your case is on the underside of the lid. If your AirPods are connected to your iOS device, you can also go to Settings > General > About > AirPods for the serial number.

Make an appointment or request service
Learn more about your AirPods

How long will it take?

You should receive your replacement AirPods or charging case within a week.

Check the status of your service request

How much does it cost to repair or replace my AirPods?

If you need service for your AirPods or charging case, there's no charge if the issue is covered under the Apple One-Year Limited Warranty, AppleCare+ or consumer law.

The prices for damagebattery service and lost AirPods shown here are for repairs made by Apple. Pricing and terms might vary at other service providers. 

Accidental damage

If your AirPods or charging case get damaged accidentally, you can replace each damaged item for an out-of-warranty fee. If you have AppleCare+ for Headphones, you’ll pay only an AppleCare+ service fee per incident.

AirPods Pro AppleCare+ fee (each incident) Out-of-warranty fee
AirPods Pro A$ 45 A$ 139 each
Wireless charging case for AirPods Pro A$ 45 AS 139
AirPods AppleCare+ fee (each incident) Out-of-warranty fee
AirPods A$ 45 A$ 109 each
Charging case A$ 45 A$ 95
Wireless charging case A$ 45 A$ 109

All prices are in Australian dollars and include GST. Shipping (if needed) is an additional A$ 19.95.

Replace a damaged AirPod or charging case

Battery service

The Apple Limited Warranty covers a defective battery, but it doesn’t cover wear from normal use.

If your battery has a manufacturing defect and it's covered by our warranty, AppleCare+ or consumer law, we'll service it for no additional cost. If your battery issue isn't covered, we offer battery service for a fee.

If you have AppleCare+ for Headphones, it offers replacement coverage if your AirPod or charging case battery holds less than 80 percent of its original capacity.

AirPods Covered by AppleCare+ Battery service fee
AirPods (all) A$ 0 A$ 75 each
Charging case, Wireless charging case (all) A$ 0 A$ 75

All prices are in Australian dollars and include GST. Shipping (if needed) is an additional A$ 19.95.

Not sure if you have a battery issue? Get help charging your AirPods.

Get battery service for your AirPod or charging case

Lost AirPods

If you lose an AirPod or your charging case, you can purchase a replacement. Your replacement will be new. AppleCare+ for Headphones does not cover lost or stolen AirPods.

AirPods Pro Lost fee
AirPods Pro A$ 139
Wireless charging case for AirPods Pro A$ 155
AirPods Lost fee
AirPods A$ 109 each
Charging case A$ 95
Wireless charging case A$ 125

All prices are in Australian dollars and include GST. Shipping (if needed) is an additional A$ 19.95.

Not sure if it’s lost? Locate lost AirPods.

Replace a lost AirPod
Replace a lost charging case

AirPods and AppleCare+

If you have AppleCare+ for Headphones, you can use it to cover up to two incidents of accidental damage. Each incident has a service fee. Just return your damaged AirPod(s) and/or damaged charging case to us, which counts as one incident. We’ll replace the damaged items. 

If you don't have AppleCare+, you'll pay the out-of-warranty fee.

Check your coverage status
Learn more about AppleCare+ for Headphones