If you get an alert in the Find My app that your AirPods setup is incomplete

You may get this alert if your AirPods fail to pair, or they partially pair (for example, if only the right earbud pairs successfully).

Your AirPods might take a while to pair. If you get an alert that they aren't paired or that pairing is incomplete, wait for a few minutes. Then try these troubleshooting steps:

  1. Update to the latest version of iOS or iPadOS. Some AirPods and some Find My features work only with the latest version of iOS or iPadOS.
  2. Make sure you've turned on Find My on your iPhone or iPad.
  3. If you haven't, turn on two-factor authentication for your Apple ID.
  4. If you haven't, turn on iCloud Keychain.
  5. In the Settings app, tap Bluetooth and make sure that it's turned on.
  6. In the Settings app, check for an alert to Update Apple ID Settings. If there's an alert, follow the prompts to finish the setup process.
  7. Close the lid of your charging case, wait a few moments, then open the lid again.

After about a minute, pairing should be complete and the alert should no longer appear.

Still not working? Reset your AirPods, then add them in the Find My app again.

Find out how to reset your AirPods

Get more help connecting your AirPods to your Apple devices

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