How to send your HomePod mini to Apple using Express Replacement Service from the Asia-Pacific region

Here's how to send your HomePod back to Apple after you’ve received a replacement.

After you’ve contacted Apple for service:

  • In Australia, you'll receive your replacement product by post. Please use the same box to return your product.
  • In Hong Kong, you’ll receive a kit by mail that contains a replacement product with everything you need to return your product to Apple.
  • In Japan, a courier will bring your replacement product and collect your product.

Important: Make sure you return your product so that Apple receives it within 10 days of the day your replacement product was sent to you by Apple (check your delivery date). If Apple doesn't receive your original product within 10 days, or if Apple technicians find that your original product is ineligible for service or for any reason not covered by an active AppleCare+ plan, you'll be charged the full value of the replacement product. For more details, see ERS terms and conditions for service covered by Apple's Limited Warranty or an AppleCare plan or ERS terms and conditions for out-of-warranty service.

Before you ship your HomePod mini

  1. Remove your HomePod from the Home app.
  2. Remove your replacement HomePod mini and the spindle from the box.

Pack your HomePod mini

Customers in Japan may proceed to the Ship your HomePod mini to Apple section.

  1. Put the end of the cable into the hole in the spindle.
  2. Wrap the cable around the spindle.
  3. Pass the cable through a side notch and set the HomePod mini on top of the spindle. Put the spindle and HomePod mini in the white box base. Put the top on the white box.
  4. Put the white box in the shipping box.
  5. Close the lid of the shipping box.
  6. Tape the shipping box shut with the tape provided, making sure the red, black and white battery sticker is clearly visible on the outside of the box.

Ship your HomePod mini to Apple

Select your country or region:

Australia

  1. You will receive an email from Apple once the replacement product has been shipped. Print the shipping label from the Repair status link provided in the email. Please use the same box to return your product.
  2. Take your shipping label and packaged Apple product to Australia Post. To find your nearest Australia Post Office, visit: auspost.com.au/locate/.*
  3. Australia Post will provide you with a receipt to confirm the lodgement of the part return. Please keep your receipt.
  4. Check that Apple has received your Apple product, in a few days.

*Apple is not responsible for any damage during transit.

Hong Kong

Your package contains a pre-printed return DHL AWB and invoice to ship your product back. Please use the same box to return your product.

  1. Put your product into the shipping box and seal the box with the tape provided. Paste the DHL Return AWB on the box, and make sure the return AWB label covers the original AWB label completely.*
  2. Call DHL Hong Kong Customer Service to arrange collection of your product on (+852) 2400 3388. Advise DHL that you are using a prepaid return service. The customer service agent will take your details and arrange a collection. You will be asked to provide the following details over the phone:
    -Your Name
    -Account Number (See your DHL Return AWB)
    -Company Name: Apple
    -AWB Number (See your DHL Return AWB)
    -Contents: Electronic product
    -Pickup address and time
    -Contact phone number for pickup
    -Number of pieces: 1
    -Weight: 1 kg
  3. Hand your packaged product and invoice to DHL courier.
  4. Check that Apple has received your Apple product, in a few days.

*Apple is not responsible for any damage during transit.

Japan

  1. Hand your HomePod to the courier who brings your replacement HomePod.*
  2. Check that Apple has received your product, in a few days.

*Apple is not responsible for any damage during transit.

Singapore

Your package contains a pre-printed return DHL AWB to ship your product back. Please use the same box to return your product.

  1. Put your product into the shipping box and seal the box with the tape provided. Paste the DHL Return AWB on the box, and make sure the return AWB label covers the original AWB label completely.*
  2. Call DHL Singapore Customer Service to arrange the collection of your product on (+65) 6285 8888. Advise DHL that you are using a prepaid return service. The customer service agent will take your details and arrange a collection. You will be asked to provide the following details over the phone:
    -Your Name
    -Account Number (See your DHL Return AWB)
    -Company Name: Apple
    -AWB Number (See your DHL Return AWB)
    -Contents: Electronic product
    -Pickup address and time
    -Contact phone number for pickup
    -Number of pieces: 1
    -Weight: 1 kg
  3. Hand your packaged product to DHL courier.
  4. Check that Apple has received your product, in a few days.

*Apple is not responsible for any damage during transit.

Use your replacement HomePod mini

  1. Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Australia or New Zealand consumer law will also apply to your replacement product in those countries.
  2. Set up and use your replacement HomePod.

© 2022 Apple Inc. All rights reserved. Apple, the Apple logo and HomePod are trademarks of Apple Inc., registered in the US and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the US and other countries and regions.

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