How to send your HomePod mini to Apple for a service from the Asia-Pacific region

Here's how you send your HomePod mini to Apple for a service.

After you’ve contacted Apple for service:

  • In Australia, you'll be provided with a link to a postage label to print at home. You'll return your product to Apple using the postage label.
  • In New Zealand, you’ll receive a kit that contains everything you need to return your product to Apple.

Before you ship your HomePod mini

Pack your HomePod mini

Customers in Australia can proceed to the ship your HomePod mini to Apple section.

  1. Remove cardboard divider from box.
  2. Place the HomePod mini on the left side of the box and the rolled-up cord on the right side of the box.
  3. Place the divider back in box, making sure the cord goes through the hole at the bottom of the divider.
  4. Close the box lid.
  5. Use the packing tape provided to seal the box.*

*Apple is not responsible for any damage during transit.

Ship your HomePod mini to Apple

Select your country or region:

Australia

  1. Print the postage label that Apple provided when you requested service.
  2. Take your postage label and unpackaged product to Australia Post. To find your nearest Australia Post Office, visit: auspost.com.au/locate/.*
  3. Australia Post will package your product and provide you with a receipt to confirm your product return.
  4. Check the status of your service request.

*Apple is not responsible for any damage during transit.

New Zealand

  1. Remove the TNT postage label from the box. Next to the barcode on the postage label, look for the consignment number, which begins with “GE”. Make a note of the number. 
  2. Put the packaged product in the TNT satchel and seal the satchel.*
  3. Place the postage label in the satchel’s clear plastic pocket. 

To arrange a collection, either: 

  • Write an email
    1. Use the subject line “Apple collection - HomePod mini” followed by the TNT consignment number.  
    2. In your email, please mention that you are using a prepaid satchel on account number 320792, note whether your collection address is a residence or a business, and include your phone number.
    3. Send the email to customerservice.nz@tnt.com.

OR

  • Call TNT Customer Service on 0800 275 868 and provide all of the information in Step 2 of “Write an email” above.

TNT will provide the booking reference number and collection date in response to your email or phone call.

Check the status of your service request.

*Apple is not responsible for any damage during transit.

Use your HomePod mini after a service

Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Australia or New Zealand consumer law will also apply to your replacement product in those countries.

  1. Set up and use your new HomePod.

© 2020 Apple Inc. All rights reserved. Apple, the Apple logo and HomePod are trademarks of Apple Inc., registered in the US and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the US and other countries and regions.

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