Use the Find My app to locate a lost or stolen device

Learn the different ways you can use the Find My app to help find your missing device, even if it's gone offline. 

If you've lost or misplaced a device, here are some of the things you can do. Just use the Find My app on another iPhone, iPad, iPod touch or Mac signed in with the same Apple ID. You can also use the Find My app on a device owned by someone in your Family Sharing group, or sign in to iCloud.com/find to locate your device using a browser

See it on a map

  1. Open the Find My app.
  2. Choose the Devices tab.
  3. Select the device to see its location on the map. If you belong to a Family Sharing group, you can see the devices in your group.
  4. Choose Directions to open its location in Maps.

If you turned on Offline Finding, you can see your device's location even if it's not connected to a Wi-Fi or cellular network.

Don't see your device? You might not have Find My [device] turned on. If your device is powered off, the battery has run out or more than 24 hours has passed since its last location was sent to Apple, you also can't see your device's location. Learn how you can still protect your information.

Play a sound

  1. Open the Find My app.
  2. Choose the Devices tab.
  3. Select your missing device, then choose Play Sound. If your device is offline, it won't play a sound until it connects to a network.

Mark your device as lost

  1. Open the Find My app and choose the Devices tab.
  2. Select your missing device.
  3. Scroll down to Mark As Lost and select Activate.
  4. Follow the on-screen steps if you want your phone number to display on your missing device, or if you want to enter a custom message asking the finder of your missing device to contact you.
  5. Select Activate.

What happens if you activate Mark as Lost

Mark as Lost remotely locks your missing iPhone, iPad, iPod touch or Mac with a passcode, keeping your information secure even if your device goes missing. You can also display a custom message with your phone number on the Lock screen, and keep track of your device's location.

Once Mark as Lost is activated, Apple Pay is disabled, if you have it set up on the device. A confirmation email is sent to the primary email address associated with your Apple ID. When you recover your device, you will need to unlock it with your passcode. 

Erase a device

  1. Make sure you try the steps above to recover your missing device — this can't be undone. 
  2. Open the Find My app and choose the Devices tab.
  3. Select the device you want to remotely erase.
  4. Scroll down and choose Erase This Device.
  5. Select Erase This [device].

If your missing device is covered by AppleCare+ with Theft and Loss, you shouldn't erase your device. Instead, file a claim for your lost or stolen device.

What happens if you erase a device

To prevent anyone else from accessing the data on your missing device, you can erase it remotely. When you erase your device, all of your information (including credit, debit or prepaid cards for Apple Pay) is deleted from the device, and you won't be able to track it using Find My.

Learn what features are available for your missing device

Make sure that the recovery feature you're trying to use is available for your lost or stolen device:

 

iPhone, iPad, iPod touch, Apple Watch

  • View Location
  • Play a Sound
  • Lost Mode
  • Remote Erase

 

Mac

  • View Location
  • Play a Sound
  • Lock your Mac
  • Remote Erase

AirPods

  • View Location
  • Play a Sound

If you need more help

  • If your device is powered off, the battery has run out or more than 24 hours has passed since its last location was sent to Apple, you can't see your device's location.
  • If you turned on Find My [device] before your device was lost or stolen, learn how to find your missing iPhone, iPad or iPod touch, or Mac. You can also locate your missing Apple Watch or AirPods.
  • If you did not turn on Find My [device] before your device was lost or stolen, learn how you can protect your information
  • If you remove a missing device from your account after you erase it, Activation Lock will be turned off. This allows another person to turn on and use your device. Learn more.
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