Update your iPhone or iPad software if you're experiencing issues with location, date, and time

As of 3 November 2019, some iPhone and iPad models introduced in 2012 and earlier require an iOS update to resume accurate GPS location. This is due to the GPS time rollover issue that began affecting GPS-enabled products from other manufacturers on 6 April 2019. Affected Apple devices were not impacted until just before 12.00 a.m. UTC on 3 November 2019.

Update your device's software

If you don't update to the newest version of iOS available for your device, some models might not be able to maintain an accurate GPS position.

Check your device's iOS version

After you update your iPhone or iPad, you can check to make sure that your device has updated successfully:

  1. Open the Settings app.
  2. Tap General, then tap About.
  3. Look for the number next to Software Version.

The updated software version number should be 10.3.4 or 9.3.6, depending on your device. If you're not sure which device you have, you can identify your iPhone model or identify your iPad model.

Updated iOS version Device
iOS 10.3.4 iPhone 5
iPad (4th generation) Wi-Fi + Cellular
iOS 9.3.6 iPhone 4s
iPad mini (1st generation) Wi-Fi + Cellular
iPad 2 Wi-Fi + Cellular (CDMA models only)
iPad (3rd generation) Wi-Fi + Cellular

This issue does not affect iPod touch or any iPad models that have Wi-Fi only. It also doesn't affect iOS devices newer than those listed above.

Important information for owners of iPhone 5

For iPhone 5, an update is required to resume accurate GPS location and to use functions that rely on correct date and time including App Store, iCloud, email and web browsing. 

If you didn't update your iPhone 5 before 3 November 2019, you need to back up and restore using a Mac or PC in order to update, because over-the-air software updates and iCloud Backup no longer work.

Learn more

If you’ve updated your device and you're still experiencing issues, try these articles:

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