Use Express Travel with Apple Pay

Quickly pay for journeys with Apple Pay using Express Travel on your iPhone and Apple Watch without having to wake or unlock your device, or open an app. You don't even need to validate with Face ID, Touch ID or your passcode.

What you need to use Express Travel with Apple Pay

Before you start, set up a card in Wallet to use for Express Travel with Apple Pay. You can set up a new credit, debit or prepaid card or a new public transport card.

Pay for your journey with Express Travel

To use Express Travel, your iPhone or Apple Watch must be turned on, but they don't have to be connected to a network.2

Use Express Travel on your iPhone

  1. Hold the top of your iPhone near the middle of the contactless reader.
  2. Wait until you feel a vibration.
  3. You will see Done and a tick on the display.

Use Express Travel on your Apple Watch

  1. Hold the display of your Apple Watch near the middle of the contactless reader.
  2. Wait until you feel a vibration.
  3. You will see Done and a tick on the display.

When you pay at a contactless reader, keep the card or device that you want to pay with separate from your other cards or devices. This can help avoid card clash so that the correct card is charged. Card clashes may occur when your card and your device are accidentally used at the same time. Contact your public transport agency to learn more about card clash, or if you think the wrong card was charged.

If you want to use Face ID or Touch ID to travel on public transport, you can turn off Express Travel for Apple Pay in the Settings app.

You can have a payment card and a public transport card enabled for Express Travel in the same city. If your public transport agency accepts payment cards and public transport cards, the public transport card is automatically selected by the contactless reader.

If a transaction does not complete, check with your public transport agency to see if Express Travel is supported at that location. Then, follow the instructions on the contactless reader. You might need to select another card in Wallet to pay for your ride:

  1. Double-click the side or Home button.
  2. Select a card.
  3. Authenticate with Face ID, Touch ID or your passcode.

Add money to your public transport card

You can add money to your public transport card on your iPhone or Apple Watch with Apple Pay.3

On iPhone

  1. Open the Wallet app, then tap your public transport card.
  2. Tap Add money, choose an amount to add to your public transport card, then tap Add.
  3. Select the card you want to pay with, then complete the transaction with Face ID or Touch ID.

On Apple Watch

  1. Open the Wallet app.
  2. Tap your public transport card.
  3. Tap Add Money, then follow the instructions on the screen.

 

If you don't see Add Money, check with your local public transport agency to see how you can add money to your public transport card in Wallet.

Before you start your trip, make sure that you have enough money on your public transport card in Apple Pay for the entire journey. Or make sure that you have a credit, debit or prepaid card in Apple Pay that you can use to pay the fare. Also, make sure that your battery has enough charge to last the entire journey.

If you add money and your public transport card balance doesn't update in the Wallet app, learn what you can do.

Express Travel cards with power reserve

You can use power reserve with your Express Travel cards to quickly pay for journeys. On your compatible iPhone with the latest iOS version, power reserve is available for up to five hours when your iPhone needs to be charged.

To see if Express Travel cards are available when your iPhone needs to be charged, press the side button. Doing this often may significantly reduce the power reserve for Express Travel cards. If you choose to power off your iPhone, this feature will not be available.*

*You can use Express Travel cards with power reserve with iPhone XS, iPhone XS Max, iPhone XR or later.

How to enable or change your Express Travel card

If you add more cards to Wallet that can be used to ride on public transport and you want to change your Express Travel card, follow these steps for your iPhone or Apple Watch:

For iPhone

  1. Open Settings, scroll down and tap Wallet & Apple Pay.
  2. Tap Express Travel Card.
  3. Select a card, then authenticate with Face ID, Touch ID or your passcode.

For Apple Watch

  1. Open the Watch app on your iPhone and tap the My Watch tab.
  2. Tap Wallet & Apple Pay, then tap Express Travel Card.
  3. Select a card, then authenticate with your Apple Watch passcode.

If you don't want to set a card for Express Travel, just choose None or Off.2

You can set one payment card as your Express Travel card per public transport network and one public transport card as your Express Travel card per public transport network.**

**If you have Express Travel turned on for a China mainland travel card, you can't enable any other cards for Express Travel, except for Suica, PASMO and Octopus.

Disable Express Travel

To turn off Express Travel for your card, follow these steps:

For iPhone

  1. Open Settings, scroll down and tap Wallet & Apple Pay.
  2. Tap Express Travel Card.
  3. Tap None or Off.

For Apple Watch

  1. Open the Watch App on your iPhone and tap the My Watch tab.
  2. Scroll down and tap Wallet & Apple Pay.
  3. Tap Express Travel Card, then tap None.

If you disable Express Travel, you can still use Apple Pay to travel on public transport when you authenticate with Face ID, Touch ID or your passcode.

Remove your Express Travel card

If you need to remove your Express Travel card from Wallet, follow these steps:

For iPhone

  1. Open the Wallet app on your iPhone.
  2. Tap your Express Travel card.
  3. Tap The More button, then tap Remove This Card.

For Apple Watch

  1. Open the Watch App on your iPhone and tap the My Watch tab.
  2. Scroll down and tap Wallet & Apple Pay.
  3. Tap your Express Travel card, then tap Remove This Card.

If your device is lost or stolen

If your device is lost or stolen, you can follow these steps to suspend use of your device:

  1. Go to iCloud.com and log in with your Apple ID.
  2. Select Find My iPhone, then choose All Devices.
  3. Select your device, then select Lost Mode.

When you select Lost Mode, your device can't be used to travel on public transport or make any transactions with Apple Pay.

  1. If you aren't sure that your location supports public transport cards with Apple Pay, contact your public transport agency.
  2. In some locations where you can pay for public transport using a payment card in the Wallet app, Express Travel might automatically be turned on for your device.
  3. A Hong Kong-issued Visa, Mastercard or UnionPay card that you use with Apple Pay is required to purchase or top up an Octopus card in the Wallet app. If you have a credit or debit card that wasn't issued in Hong Kong, use the Octopus for Tourists app instead.
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