How to send your Apple TV to Apple for a service from the Asia-Pacific region

Here's how you can send your Apple TV to Apple for a service.

Need a different country or region?

After you’ve contacted Apple for service:

• In Australia, you'll be provided with a link to a postage label to print at home. You'll send your Apple TV to Apple using the postage label.

• In New Zealand, you'll receive a kit that contains everything you need to send your Apple TV to Apple.

Send your Apple TV to Apple

Select your country or region:

Australia

1. You will receive an email from Apple once the replacement product has been sent. Print the postage label from the repair status link provided in the email. Please use the same box that included your replacement device when returning your product.

2. Take your shipping label and packaged Apple product to Australia Post. To find your nearest Australia Post Office, visit: auspost.com.au/locate/.*

3. Australia Post will provide you with a receipt to confirm the lodgement of the part return. Please keep your receipt.

4. Check that Apple has received your product in a few days.

New Zealand

1. Remove the TNT shipping label from the box. Next to the barcode on the shipping label, look for the consignment number, which begins with "GE". Make a note of the number.

2. Put the packaged product in the TNT satchel and seal the satchel.*

3. Place the shipping label in the satchel’s clear plastic pocket.

To arrange a collection, either:

• Write an email

  1. Use the subject line "Apple collection — iPad" followed by the TNT consignment number.

  2. In your email, please mention that you are using a prepaid satchel on account number 320792, note whether your collection address is a residence or a business and provide your phone number.

  3. Send the email to customerservice.nz@tnt.com.

OR

• Call TNT Customer Service on 0800 275 868 and mention that you are using a prepaid satchel on account number 320792, note whether your collection address is a residence or a business and provide your phone number.

TNT will provide the booking reference number and collection date in response to your email or phone call.

Check that Apple has received your product in a few days.

Use your replacement Apple TV

Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Australia or New Zealand consumer law will also apply to your replacement product in those countries.

Set up your replacement Apple TV.