How to send your HomePod to Apple using Express Replacement Service from Europe

Here's how to send your HomePod back to Apple after you've received a replacement.

Need a different country or region?

Ship your HomePod to Apple

1. If a return postage label is included, place it on the outside of the packaging. If applicable, make sure the return postage label completely covers the old postage label, or that you've removed the old postage label before applying the new postage label.

2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may make the package undeliverable. Commercial invoices are only necessary in some European countries.

3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit their website to arrange a collection or find a drop-off location. Customers in Russia should schedule a collection online.

4. Ask the courier for proof of collection.

5. After a few days, check that Apple has received your product.

Use your replacement HomePod

1. Make note of your new HomePod serial number. Your replacement Apple product is covered by a 90-day service warranty, the remainder of your original product warranty or AppleCare plan, or by consumer law, whichever is longer.

2. Set up and use your new HomePod.