How to send your HomePod to Apple for a service from Europe

Here's how to send your HomePod to Apple for a service.

Need a different country or region?

Ship your HomePod to Apple

1. If a return postage label is included, place it on the outside of the packaging. If applicable, make sure the return postage label completely covers the old postage label, or that you've removed the old postage label before applying the new postage label.

2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may make the package undeliverable. Commercial invoices are only necessary in some European countries.

3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit their website to arrange a collection or find a drop-off location.

4. Ask the courier for proof of collection.

5. Check the status of your service request.

Use your HomePod after a service

1. Make note of your new HomePod serial number. Your replacement Apple product is covered by a 90-day service warranty, the remainder of your original product warranty or AppleCare plan, or by consumer law, whichever is longer.

2. Set up and use your new HomePod.