If you can't add or remove a transit card on your iPhone or Apple Watch in China mainland

If you need help adding a transit card to your iPhone or Apple Watch so that you can use Express Transit with Apple Pay in China mainland, try the steps below.

Make sure that you can add a transit card

Check Apple Pay on the System Status page. If there's an issue, try again after it's resolved. If there isn't an issue, make sure that you're using a compatible device: iPhone 6s or later, or Apple Watch Series 1 or Apple Watch Series 2 or later. You can check with your transit agency to see which devices are compatible with your transit card. Also make sure that you've set up Face ID, Touch ID or a passcode on your device.

Try to add a transit card

After each step, see if you can add your transit card to Apple Pay:*

  1. Check that the Region on your device is set to China mainland.
    • On your iPhone, open the Settings app, tap General, tap Language & Region, then scroll to Region.
    • For your Apple Watch, open the Watch app on your iPhone. Then, go to the My Watch tab, tap General, tap Language & Region and check your Region.
  2. Update to the latest iOS version or the latest watchOS version.
  3. Make sure that you have an internet connection.
  4. Make sure that you are signed in to iCloud with your Apple ID.
  5. Restart your iPhone or Apple Watch.

Try to create a transit card in Wallet

To create a new transit card in Wallet, make sure that you're using a China UnionPay credit or debit card that you've added to Wallet

If you see a tick and Done, but you don't see your transit card in Wallet:

  1. Tap the add button in Wallet.
  2. Tap Continue.
  3. Tap [city name] Transit Card.
  4. Tap the transit card that shows the date that you attempted to purchase the card.
  5. Tap Next.

If you still don't see your transit card in Wallet, contact your card issuer for assistance and provide the Transaction ID.

Try to transfer the balance of your physical Shanghai transit card

To transfer the balance of your physical transit card to Wallet:

  • Make sure you're using an iPhone 7 or later and Apple Watch Series 1 or later. For iPhone 6, iPhone 6 Plus, or later, follow the steps for creating a card in Wallet.
  • Make sure that you have more than 20 RMB on your Shanghai Transit card.

Then make sure that your card is resting on a flat non-metallic surface. Rest the top of your iPhone on the middle of the transit card. Leave it on the card without moving it until you see "Card Added". This process could take a few minutes to complete. It may also help to hold your transit card and iPhone in your hand.

* Check with your card issuer for information about transit cards that you can add to Apple Pay.

Remove all cards from your device

Learn how you can remove all cards from your devices.

For iPhone and Apple Watch

When your iPhone is connected to the Internet:

  1. Open the Settings app.
  2. Tap [your name].
  3. Tap this [device] (or choose your watch).
  4. Tap Remove All Cards.

If you choose Remove All Cards, all of your cards will be removed from your device.

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