If you can't control your TV or receiver with your Apple TV Remote

Find out what to do if you need help with volume control or other features of your Siri Remote, Apple TV Remote or home cinema remote. 

Use your Siri Remote or Apple TV Remote

Your Apple TV 4K or Apple TV HD should automatically detect the TV or receiver that you plug it into and program your Siri Remote or Apple TV Remote1 to control power and HDMI input.

Before using your Siri Remote or Apple TV Remote to control your TV or receiver, clear the path between your remote and the front of your television or receiver. Volume control normally works using the IR sensoron the front of your equipment.

If volume, power or HDMI selection don't work for you automatically, you may need to program your remote for volume or turn on HDMI-CEC on your TV or receiver.

Use a home cinema remote

You can use a home cinema remote, such as a network-based remote for home-control systems or an infrared remote (also known as a universal remote), to control your Apple TV. 

To set up your home cinema remote to control your Apple TV:

  1. Add your Apple TV to the Home app and make sure you've assigned it to a room.
  2. Add the remote to the Home app on an iOS or iPadOS device and make sure you've assigned it to a room.

After you've added the remote to the Home app, you can use it to control any Apple TV in your home.

To find out the different ways you can use your remote to control your Apple TV, go to Settings > Remotes and Devices and select Learn Remote.

If you're experiencing any issues with your remote or want to find out more about using your remote to control Apple TV, contact the manufacturer or visit their website.

Get help with your Siri Remote or Apple TV Remote

If you need help with volume or other features of Siri Remote or Apple TV Remote, you may need to program your Siri Remote or Apple TV Remote manually or make sure HDMI-CEC is turned on.

Program your remote for volume

If volume control doesn’t work automatically, you can manually program your Siri Remote or Apple TV Remote:

  1. On your Apple TV 4K or Apple TV HD, go to Settings > Remotes and Devices > Volume Control.
  2. Select Learn New Device.
  3. Follow the onscreen steps to program your Siri Remote or Apple TV Remote to control volume for your television or receiver.

Your Siri Remote or Apple TV Remote can control volume for either your television or your receiver, but can't control both simultaneously.

Make sure HDMI-CEC is turned on

If some features don't work, check the following:

  1. Make sure your TV or receiver offers HDMI-CEC support. For help, ask the TV manufacturer or check the manual.
  2. Check that HDMI-CEC is turned on in the menu of your TV or receiver. Use the remote that came with your equipment. Since manufacturers often have different names for HDMI-CEC, look for a setting that ends in "Link" or "Sync". Here are some examples:
  • LG: SimpLink
  • Philips: EasyLink
  • Samsung: Anynet+
  • Sharp: Aquos Link
  • Sony: BRAVIA Sync

  1. Apple TV 4K and Apple TV HD ships with the same remote everywhere. In countries and regions that support Siri, the remote is called Siri Remote. Elsewhere, it’s called Apple TV Remote. Siri works on either remote as long as you’re in a country or region that supports Siri.
  2. While volume control usually works using the IR sensor on the front of your TV or receiver, some receivers use HDMI-CEC instead. With volume through HDMI-CEC, you don’t need a clear path between your remote and the front of your receiver.

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