If your Apple Watch isn't connected or paired with your iPhone

If you see a red iPhone icon on your Apple Watch, or you're trying to pair and can't find the i icon, try to connect your devices again. 

Check your Apple Watch connection

If you don't get notifications, messages, or calls on your Apple Watch, your Apple Watch and iPhone might not be connected. When your devices disconnect, Red iPhone icon with diagonal line appears on your watch face. To see if you're connected, you can also swipe up on the watch face to open Control Center. When your Apple Watch connects again, Connected to iPhone icon appears. Try the steps below to connect your devices. 

Disconnected icon on watch face


Connected icon on watch face


Try to connect your Apple Watch and iPhone again

  1. Keep your Apple Watch and paired iPhone close together to make sure that they're in range.
  2. On your iPhone, make sure that Airplane Mode is off and that Wi-Fi and Bluetooth are on. To check, swipe up to open Control Center. 
  3. If you see Airplane icon on your watch face, Airplane Mode is on. Swipe up to open Control Center, then turn Airplane Mode off. 
  4. Restart your Apple Watch and iPhone.

Unpair your devices, then pair them again

If your Apple Watch still can't connect, unpair your devices, then pair them again:  

  1. On your Apple Watch, tap Settings > General > Reset > Erase All Content and Settings.
  2. On your iPhone, open the Apple Watch app, tap the My Watch tab, then tap your watch at the top of the screen. Tap info icon next to the watch that you want to unpair, then tap Unpair Apple Watch > Apple Watch > Unpair Apple Watch.
  3. Pair your Apple Watch and iPhone again

Contact us

If you still need help, contact Apple Support.

Published Date: 2017-03-27