If your Apple Watch isn’t connected or paired with your iPhone

If you see a red iPhone icon on your Apple Watch, or you’re trying to pair and can’t find the “i” icon, try to connect your devices again. 

Check your Apple Watch connection

If you don’t get notifications, messages or calls on your Apple Watch, your Apple Watch and iPhone might not be connected. When your devices disconnect, the red iPhone icon  or the red X icon X icon appears on your watch face. You can also check your connection in Control Centre. When your Apple Watch connects again, the green iPhone icon  appears.

First, bring your Apple Watch and paired iPhone close together. If you still see that the devices are disconnected and need help, try the steps below. After each step, see if your devices can connect.

 

 

Try to connect your Apple Watch and iPhone again

  1. Keep your Apple Watch and paired iPhone close together to make sure that they’re in range.
  2. On your iPhone, make sure that Aeroplane Mode is off and that Wi-Fi and bluetooth are on. To check, open Control Centre
  3. If you see the Airplane Mode icon  on your watch face, Airplane Mode is on. Open Control Centre, then turn off Aeroplane Mode. 
  4. Restart your Apple Watch and iPhone.

Unpair your devices, then pair them again

If your Apple Watch still can't connect, unpair it from your iPhone, then pair your Apple Watch and iPhone again.

Contact us

If you still need help, contact Apple Support.

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