If AirPlay or screen mirroring isn’t working on your device

Find out what to do if you can't stream content with AirPlay, mirror the screen on your iOS device or Mac to your Apple TV or Smart TV or have another issue when using AirPlay.

Make sure that your devices are on and nearby


Check that your AirPlay-compatible devices are on. If your Apple TV is in Sleep mode and uses Ethernet, wake up your Apple TV with the remote.

Make sure that your AirPlay-compatible device is near the device that you're trying to stream from. If you can't connect to an AirPlay device, try moving closer to it and try again.

To stream audio to multiple speakers with AirPlay 2, make sure that your speakers are compatible with AirPlay 2.

Check for updates


Make sure that all of your devices are compatible with AirPlay and are updated with the latest software version. Learn how to check for updates on:

Connect your devices to the same Wi-Fi network

 

  • iPhone, iPad or iPod touch: Go to Settings > Wi-Fi. Also, make sure that Bluetooth is turned on.
  • Apple TV: Go to Settings > Network. If your Apple TV uses Ethernet, check that the cable is plugged into the router that you use for Wi-Fi.
  • Mac: Click  in the menu bar.
  • HomePod:* HomePod uses the same Wi-Fi network as the iOS device that it was set up with. If your iOS device is in range of HomePod and connected to a different Wi-Fi network, HomePod will display an alert in the Home app stating, "Wi-Fi Network”. To connect HomePod to the same Wi-Fi network as your iOS device, open the Home app, press and hold HomePod, tap Settings and then tap "Move HomePod to [Wi-Fi network]" at the top of the screen.
  • Third-party AirPlay-compatible speakers and Smart TVs: Go to the manufacturer’s website to learn how to connect them to your Wi-Fi network.

Check your AirPlay settings


If you can’t AirPlay to an Apple TV or HomePod,* check the AirPlay settings for that device.

If you're using a Mac or PC, you can't AirPlay to HomePod* if you select Only People Sharing This Home.

Still need help?

If you have another issue when using AirPlay, find out what to do.

If your music unexpectedly stops

If your music stops playing unexpectedly, use your device or Siri to start playing music again. In some situations, the Home app may be using your HomePod,* Apple TV or AirPlay-compatible speaker as the main audio source for streaming music (even if your HomePod* or Apple TV isn’t currently playing music). Using Siri on that device or performing another task may cause playback to stop everywhere. You can also use an iOS device or computer with iTunes as an audio source to stream music manually instead.

     

If you see video but don't hear audio

If you can't hear audio when you're streaming video from your iOS device or Mac to your Apple TV, make sure that the volume is turned up and not muted on both your iOS device and your television or receiver. 

If you're streaming video from an iPhone or iPad, check the Ring/Silent switch. If it's set to silent, you'll see an orange line. Toggle the switch to turn on the ringer.

If your content gets interrupted or your network lags

If you have a weak Wi-Fi signal or interference from a nearby device, like a microwave or baby monitor, try the following:

Your AirPlay connection may be interrupted when you lock your device, put it to sleep or switch to a different app. 

If you still aren't able to use AirPlay even after trying these steps, contact Apple Support.

*HomePod isn't available in all countries and regions.

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