If screen mirroring or streaming isn't working on your AirPlay-compatible device

Find out what to do if you can't stream content with AirPlay, mirror the screen on your iOS device or Mac to your Apple TV or smart TV, or you're experiencing another issue when using AirPlay.

Try following these steps first

After each step, see if you still need help. 

  1. Make sure your AirPlay-compatible devices are turned on and near each other.
  2. Check the devices are updated to the latest software and are on the same Wi-Fi network. 
  3. Restart the devices you want to use with AirPlay or screen mirroring.

If you're prompted to enter a password, you may have restrictions turned on, or you may need to adjust your AirPlay password settings.

 


Still need help?

If you're experiencing another issue when using AirPlay, find out what to do.

If your music unexpectedly stops

If your music stops playing unexpectedly, use your device or Siri to start playing music again. In some situations, the Home app may be using your HomePod,* Apple TV or AirPlay-compatible speaker as the main audio source for streaming music (even if your HomePod* or Apple TV isn’t currently playing music). Using Siri on that device or performing another task may cause playback to stop everywhere. You can also use an iOS device or computer with iTunes as an audio source to stream music manually instead.

     

If you see video but can't hear audio

If you can't hear audio when you're streaming videos from your iOS device or Mac to your Apple TV, make sure the volume is turned up and not muted on both your iOS device and your television or receiver. 

If you're streaming videos from an iPhone or iPad, check the Ring/Silent switch. If it's set to silent, you'll see an orange line. Toggle the switch to turn on the ringer.

If you still aren't able to use AirPlay even after trying these steps, contact Apple Support.

*HomePod isn't available in all countries or regions.

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