If Find My is offline or isn't working
Find out what to do if you can't see your device listed, you see an alert that says your device is offline or you see an unexpected device in Find My.
I can't see my device in Find My
Make sure that you've set up Find My You have to set up Find My before you can see your device in the Find My app or on iCloud.com/find.
If you've lost your device
If your device is missing, find out how to mark your device as lost and protect your information.
If you have your device with you
Check that you're signed in to iCloud on your device: Tap Settings. If you see "Sign in to your [device]", tap it and enter your Apple ID and password.
Make sure that you're signed in to iCloud with the same Apple ID on all of your devices.
Check that the device has a cellular or Wi-Fi network connection. If it does and you still can't see it in Find My, turn Aeroplane Mode on and off. Still can't see your device in Find My? Restart your device.
Go to Settings > General > Date & Time. Check that Set Automatically is turned on.
The Find My network isn’t supported in South Korea and may be unavailable in other regions due to local laws. In South Korea, you can play a sound on your device, mark it as lost or erase it, but you won't be able to find your device on a map.
I can see my device in Find My, but it's offline
Find out why you may see "Offline", "No location available" or "Location Services Off", and find out what to do.
Why is it offline?
Your device is turned off or its battery has run out.
It's not connected to a known Wi-Fi or cellular network.
If you've turned on Send Last Location, more than 24 hours has passed since it was last connected to a Wi-Fi or cellular network.
You may be in a region where we don't offer this feature due to technical limitations or local law.
What can I do?
You can still play a sound, send a message, issue a lock request or start the erase process of your iOS device with Find My. Your device will receive the command after you've turned it on and connected it to the internet.
Find out what to do if you've lost your device or it's been stolen.
I can see a device that I no longer own or use
If your device is currently offline, you can remove it by following the steps below.
Go to iCloud.com.
Click your name, then click Account Settings.
Select your device under My Devices, then click the remove button
to the right of the device name.
Or from the Find My app on your iPhone, iPad or iPod touch, swipe over the device name and tap Remove. If your device comes back online and Find My is turned on, your device will automatically reappear in your device list.
If you've sold or given away your device, sign in to iCloud.com/find After the device has been erased, click Remove from Account. Find out more about what to do before you sell, give away or trade in your device.
I'm using a device associated with a business or educational institution
When you're using a Managed Apple ID You won't see Find My when you sign in to iCloud.com. If your device is missing, contact your institution administrator.
You can register up to 100 personally owned devices to Find My with the same Apple ID. If you need to add a device after you've registered 100 others, remove a device first. Learn how system administrators manage Find My at business and educational institutions.
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