If Safari on Mac isn't opening a web page or working as expected

If Safari isn't working as you'd expect, one of these solutions may help.

These solutions are for issues that affect Safari on Mac, including issues such as these:

  • A web page is blank, isn't displaying all of its content or isn't working as expected
  • You can't sign in to a web page, despite using the correct sign-in information
  • A web page asks you to remove or reset cookies
  • Safari slows down or stops responding

Solutions for Safari on iPhone and iPad are also available.

Reload the page

To reload a page, choose View > Reload Page, or press Command-R. If you can't reload, make sure that you're connected to the internet.

If you still can't reload:

  1. Press Command-Q to close Safari. If you can't close Safari, press Option-Command-Esc to force Safari to close.
  2. Open Safari again and try to load the page. If Safari automatically opens pages that you don't want to open, close Safari again, then press and hold the Shift key while opening Safari. 

Check Safari extensions

If you've installed any Safari extensions, make sure that they're up to date.

You can also try turning extensions off. From the menu bar in Safari, choose Safari > Preferences. Click Extensions, then untick the box for each extension to turn it off. Find out more about Safari extensions

Check Safari settings

The web page may not be compatible with one or more browser settings, which you can turn on or off as needed. From the menu bar in Safari, choose Safari > Preferences. Then click Websites, Privacy or Security to access these settings:

Test with a private window

A website can store cookies, caches and other data on your Mac, and issues with that data can affect your use of the website. To prevent the website from using that data, view it in a private window. From the menu bar in Safari, choose File > New Private Window, or press Shift-Command-N.

If that works, use the following steps to remove the website's data, including its caches and cookies. The website can then create new data as needed. If it's a website that you sign in to, make sure you know your sign-in information before continuing.

  1. Choose Safari > Preferences, then click Privacy.
  2. Click Manage Website Data.
  3. Select the affected website from the list that's displayed.
  4. Click Remove.
  5. Click Done.
  6. Open the website again in a non-private browser window.

Install software updates

Install all available Apple software updates, which can include updates for Safari.

Check VPN or other security software

If you've installed VPN or other software that monitors or interacts with your network connections, that software could be affecting your use of the website or the internet. Find out about network issues related to VPN and other software

Check network settings

Certain network settings, such as those related to using a proxy server or custom DNS server, can affect access to content on the internet. Even if you haven't changed your network settings, you might have installed software that has changed those settings for you.

To find out whether the issue is caused by the network settings on your Mac, try viewing the website on another device that's connected to the same network. You can also add a new network location in Network preferences as a way to quickly reset your network settings for testing.

To find out whether the issue is being caused by your network itself, try viewing the website after connecting to a different network.

Resolve other issues

 


If you still need help, please contact Apple Support.

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