If your iPhone, iPad or iPod touch won't connect to a Wi-Fi network

Get help connecting to Wi-Fi on your iPhone, iPad or iPod touch.

Make sure that your router is turned on and you're within range

If you're too far from your Wi-Fi router, you won't get a signal, so make sure that you're within range of it. 

 

Make sure that Wi-Fi is turned on and you can see your network

Go to Settings > Wi-Fi and make sure that Wi-Fi is turned on. Tap the name of your Wi-Fi network to join. A blue tick beside a network name means that you're connected.

If you see Auto-Join Disabled under your Wi-Fi network name, tap it to turn on Auto-Join.

If asked, enter your Wi-Fi password

If asked, enter the password for your Wi-Fi network. Get help if you don't know your password.

Even if you enter the correct password, you may see an "unable to join the network" message or an "incorrect password" message. Restart all of your devices, then try to enter your password again.

 

Check for issues with your Wi-Fi network

If iOS or iPadOS detects an issue with your Wi-Fi connection, you may see a Wi-Fi recommendation under the name of the Wi-Fi network that you're connected to. For example, you may see the alert "No Internet Connection". To get more information, tap the Wi-Fi network.

Check your cables and connections

If you still can't connect to your network or get online, make sure that your router is connected to the modem and turned on.

 

Restart

Try restarting your iOS or iPadOS device. Here's how to restart your iPhoneiPad or iPod touch.

Then restart your router, and cable or DSL modem. To restart your router or modem, unplug it, then plug it back in. 

After you've restarted each device, see if the issue has been fixed.

  

Still can't connect?

Reset your Network Settings. If you're using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. If you're using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings. This will also reset Wi-Fi networks and passwords, mobile data settings, and VPN and APN settings that you've used before.

Get more help

  • If you're connected to a Wi-Fi network but you can't get online, try using your Wi-Fi network on other devices. If you can't get online using your other devices, there may be a service outage. Call your cable company or internet provider for help.
  • Try connecting to a Wi-Fi network in a different location. If your device can connect, you'll need to get help with your Wi-Fi network. If your device can't connect to any Wi-Fi networks, contact Apple.
  • Update your Wi-Fi router with the latest firmware and make sure that the router supports your Apple product. For more information, contact the router's manufacturer.
Published Date: