If the microphones on your iPhone aren't working

If the sound is unclear during phone calls, during FaceTime calls, in video recordings or in apps, learn what to do.

Clear the microphones

  1. Remove any screen protectors, films or cases from your iPhone.
  2. Clear any debris from the openings of your iPhone. 

If people can't hear you on phone or FaceTime calls

  1. Open the Voice Memos app. 
  2. Tap the Record button , speak at the bottom of your phone, then stop the recording. 
  3. When you play back the memo, you should hear your voice clearly.
  4. If you don't hear your voice clearly, contact Apple Support.

If people can't hear you when you're using speakerphone

  1. Open the Camera app.
  2. Record a video while speaking at the top of your iPhone.
  3. Tap the camera chooser  to switch to the other camera. Then record another video while speaking at the top of your iPhone.
  4. When you play back the videos, you should hear your voice clearly.
  5. If you don't hear your voice clearly, contact Apple Support.

If the microphone doesn't work in a specific app

  1. Go to Settings > Privacy > Microphone.
  2. Make sure that the app is enabled.
  3. If the app has permission to access your microphone, or if it isn't listed, contact the app developer.

FaceTime is not available in all countries or regions.

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