If you're restoring an iCloud backup
If you're restoring an iCloud backup that requires a newer version of iOS or iPadOS, you may be prompted to update your software. If you choose to download and install the update, your device will automatically update your software and then restore your backup.
If you're restoring from a computer
If you're restoring your iPhone, iPad or iPod touch backup from a computer that requires your device to have a newer version of iOS or iPadOS, you may see an error stating that your backup can't be restored because the software on your device is too old. Follow these steps to update your device and restore the backup:
Set up, update and erase your device
- From the Apps & Data screen on your device, tap Don't Transfer Apps & Data instead of Restore from iCloud Backup. If you've already tapped Restore from iCloud Backup, tap Back to return to the Set Up screen.
- Follow the remaining steps. For now, you can skip the steps for Apple ID, Touch ID and passcode.
- After the setup process has finished, update your device to the latest version of iOS or iPadOS.
- Allow the update to finish, and wait for your device to restart.
- Erase your device: Tap Settings > General > Transfer or Reset [device] > Erase All Content and Settings. After your device has been erased, it'll restart and you'll see the Hello screen in the Setup Assistant.
Now you should be able to set up your device again, and select a backup to restore from.
- Get help with restoring your iPhone, iPad or iPod touch backup from a computer.
- Get help restoring from an iCloud backup.