If you see No Service, Searching or SOS on your iPhone or iPad

If you see SOS or "SOS only" in the status bar, your device isn't connected to a network, but you can still make emergency calls. This feature is available in Australia, Canada and the United States.

Find out about using Emergency SOS on your iPhone.

To reconnect to your cellular network, follow these steps:

1. Go to Settings.
2. Turn on Airplane Mode for at least 15 seconds.
3. Turn off Airplane Mode.

Restart your device. If you're not sure how to do this, follow these steps to restart your iPhone or restart your iPad.

Issues with your service provider or account may affect your service. Contact your service provider to:

• Verify that your account is active and in good standing.
• Make sure you're in an area with cellular network coverage and there are no outages in your area.
• Check that your device isn't blocked or barred from receiving mobile services and is set up with the right data plan.
• Ask if your local government requires IMEI registration to use an iPhone that you originally purchased outside your country or region.

Only your wireless network provider can access and manage details about your account:

• iPhone wireless network providers
• iPad wireless network providers

Update your iPhone or iPad to the latest version of iOS or iPadOS.

To manually check for and install a service provider settings update:

1. Make sure your device is connected to Wi-Fi.
2. Tap Settings > General > About. If an update is available, you'll see an option to update your service provider settings.
3. To see the version of carrier settings installed on your device, tap Settings > General > About and look next to Carrier.

If you insert a new SIM card into your iPhone or iPad, you will need to download the service provider settings for your new service provider.

If you have an iPhone with Dual SIM, follow these steps:

1. Go to Settings. 
2. Tap Mobile and tap the mobile line you'd like to review, then check to see if it's turned on. 
3. If the mobile line is off, turn it back on. Then check if you have service.

If you don't see your mobile line, contact your service provider to set up an eSIM or insert a physical SIM card. If you're using a physical SIM card, remove the SIM card and put it back in.

If your SIM card is damaged, doesn't fit in the SIM tray or you've transferred your physical SIM card from another device, ask your service provider for a new SIM card. 

Find out more about removing your iPhone SIM card or iPad SIM card.

If you're travelling internationally, make sure your device has been set up for data roaming.

1. In Settings, tap Mobile or Mobile Data. Then: 
   
   • If your device has a single SIM card or eSIM, turn on Mobile Data, then tap Mobile Data Options.
   • If your device is running Dual SIM or Dual eSIM, turn on Mobile Data, tap the number you want to modify, then tap Mobile Data Options.
     
2. Then, turn on Data Roaming.
   

If you see No Service in the status bar of your device and you have an iPhone 5s, iPhone 5c or earlier or an iPad 2 (Wi-Fi + Cellular) or earlier, contact your service provider to discuss your options. If you have an iPhone 6 or later or an iPad (3rd generation) or later, follow these steps:

1. Update your iPhone or iPad to the latest version of iOS or iPadOS.
2. Go to Settings > Mobile Data. Then:
   • For iPhone, tap Mobile Data Options, then turn on Enable LTE.
   • For iPad, turn on LTE.

If you still see No Service after following these steps, contact your service provider.

iPhone and iPad devices that support 5G networks are not affected by the phasing out of 3G networks.

If your service provider confirms that there's no issue with your account or network, and a hardware issue is suspected, contact Apple Support.

If you see an alert next to No Service, learn what you can do.