If you see "apple.com/bill" on your billing statement

Apple.com/bill appears on your billing statement when you buy an app, music, film or other content from Apple. It also appears when a subscription renews and when a family member buys apps or content from Apple.

How to see what you were charged for

  1. To see your purchase history, go to reportaproblem.apple.com.
  2. Sign in with your Apple ID.
  3. A list of purchases appears. To see the full receipt, including tax, tap or click the date. Multiple purchases, including subscriptions, might be grouped onto one charge.

If the charge is for a subscription that you no longer want, you can cancel the subscription.

If you still can't identify the charge

Can't find a matching charge at reportaproblem.apple.com? Find out if a family member made a purchase or you used another account to make a purchase.

Did a family member make a purchase?

  1. If you're the organiser for a Family Sharing group, you can see receipts for family members' purchases. Search your emails for the words “receipt from Apple”. 
  2. Look for a receipt that matches the amount that you see on your billing statement. 
  3. On the receipt, see what was purchased and which Apple ID was used. The Apple ID indicates which person bought the item.
    Email showing receipt from Apple that includes the Apple ID of the person who made the purchase.

If you want kids to have to get permission before making a purchase, turn on Ask to Buy.

Did you buy something using another Apple ID?

If you have more than one Apple ID, go to reportaproblem.apple.com and sign in with each Apple ID that you have.

Contact Apple Support

If you checked reportaproblem.apple.com and your emailed receipts and you're still not sure why you were charged, contact Apple Support.

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