If you can't connect a Bluetooth accessory to your iPhone or iPad

Find out what to do if your Bluetooth accessory won't pair or connect to your iOS or iPadOS device.

Try following these steps first

To get help with pairing a Bluetooth accessory, such as a wireless keyboard, to your iOS or iPadOS device:

1. Make sure your Bluetooth accessory and iOS or iPadOS device are close to each other.

2. Turn your Bluetooth accessory off and back on again.

3. Make sure your Bluetooth accessory is turned on and fully charged or connected to a power source. If your accessory uses batteries, see if they need to be replaced.

4. If there’s an app that you use with the Bluetooth accessory, go to Settings > Privacy & Security > Bluetooth on your iOS or iPadOS device, and make sure you’ve turned on Bluetooth for the app.

If you still can't pair or connect your Bluetooth accessory

• If you previously connected your Bluetooth accessory to your iOS or iPadOS device:

  1. Unpair the accessory.

  2. Put it back in discovery mode.

  3. Try to pair and connect it again.

• If you can pair your accessory with some devices but not your iOS or iPadOS device:

  1. Unpair the accessory from your other devices.

  2. Try to pair with your iOS or iPadOS device again.

• To find out whether your accessory is compatible with your iOS or iPadOS device, contact the manufacturer of the accessory.

• If you're still experiencing any of these issues, contact Apple Support:

  • You can’t turn on Bluetooth or the setting is greyed out.

  • You can’t connect any Bluetooth accessories with your device.

  • The accessory manufacturer confirmed that your accessory is working correctly.

Learn more

• Find out what to do if you need help with pairing a Bluetooth accessory to your Apple TV.

• Get help connecting your iOS device and your car stereo.

• Find out how to set up your AirPods.