If your iPhone Duo won't turn on or the screens are black

Get help if your iPhone Duo won't turn on or if one or both screens are black.

If either the inner or outer display stays black

If either the inner or outer display stays black regardless of whether the device is open or closed:

  1. On the display that works, open Control Centre.

  2. Touch and hold the power button at the top right of Control Centre until you feel a vibration. Then drag the slider to turn off the device.

  3. Turn your iPhone Duo on again.

If your iPhone Duo won't turn on or both screens are black

  1. Press and quickly release the volume button closest to the side button.

  2. Press and quickly release the other volume button.

  3. Press and hold the side button until you see the Apple logo (this will take about 10 seconds).

  4. If your iPhone Duo doesn't turn on, charge your device for one hour and then try again. If your device shows a low-charge battery, check your iPhone hardware and then charge your device for 30 minutes or until it starts.

If you need more help

If your iPhone Duo still won't turn on, you might need service. Get a service.

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