About genuine Touch ID buttons for iPhone Duo
Genuine Apple parts are designed, tested and manufactured to Apple’s high quality standards, meeting rigorous safety and performance specifications. Learn about genuine Touch ID buttons, which enable Touch ID.
Find out about your repair options
If you need to replace your Touch ID button, it's important that a trained technician who uses genuine iPhone Touch ID button parts repair it.
For most customers, visiting a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair. These providers include Apple and Apple Authorised Service Providers, as well as Independent Repair Providers, who have access to genuine Apple parts.1 Repairs performed by untrained individuals using non-genuine parts might affect the safety of the device or might cause improper function. Apple Touch ID button parts are designed to fit precisely within the device. Additionally, repairs that don’t correctly replace screws or cowlings may leave behind loose parts that could damage the battery, cause overheating or result in injury.
Depending on your location, you can get your iPhone Touch ID button replaced — in or out of warranty. Visit an Apple Store or Apple Authorised Service Provider, or you can ship your iPhone to an Apple Repair Centre. Genuine Apple parts are also available for out-of-warranty repairs from Independent Repair Providers or through Self Service Repair.2
Get started with Touch ID service
Touch ID is designed to keep your sensitive data, including your financial and health information, secure and private. You won't be able to use Touch ID to unlock your device, authorise payments, or sign in to apps until the calibration process is complete. Your device will show Finish Repair next to "Touch ID button" until you complete the repair with Repair Assistant.
Check your device's parts and service history
To see the parts and service history of your iPhone, open the Settings app, tap General, and then tap About. You can also see if the Touch ID button has been replaced.
If the repair was done using genuine Apple parts and processes, you'll see Genuine next to "Touch ID button".
After a new, genuine Touch ID button has been installed, you'll see Finish Repair next to "Touch ID button" until you complete the repair with Repair Assistant.
You can replace a Touch ID button with one from another iPhone Duo. When the repair calibration is complete, you'll see Used next to "Touch ID button".3
A "Touch ID button" Issue message can appear for several reasons, including:
The part was replaced with a non-genuine part
The part isn’t functioning as expected
The part calibration was incomplete
This message doesn't affect your ability to lock or unlock your device with your passcode or to use Siri. However, until the calibration process is complete, you won't be able to use Touch ID to unlock your device, authorise payments, or sign in to apps. If you replace the Touch ID button, it won't work unless you complete the repair or restore your iPhone.
Learn more about iPhone parts and service history
Independent Repair Providers have access to genuine Apple parts, tools, training, service guides, diagnostics and resources. Repairs by Independent Repair Providers are not covered by Apple’s warranty or AppleCare plans but may be covered by the provider’s own repair warranty.
Self Service Repair provides access to genuine Apple parts, tools and repair manuals so that customers who are experienced with the complexities of repairing electronic devices can perform their own out-of-warranty repairs. Self Service Repair is currently available in certain countries or regions for specific iPhone models introduced in 2021 or later. To view repair manuals and order parts for eligible models, go to the Self Service Repair page.
A previously used part may function in a different iPhone, but because of prior use or modification, the performance and quality may be inconsistent.