If HomePod has a “Network Issue” or “No Internet”
A “Network Issue” or “No Internet” message may appear in the Home app if HomePod is unable to communicate with your Wi-Fi network or the active home hub. Network and internet issues may affect your ability to hand off audio or AirPlay to HomePod, complete Siri requests on HomePod, or control smart home accessories in the Home app.
Try following these steps first
Make sure your modem and router are connected to a power source, then restart your modem and router.
Make sure your HomePod and your iPhone are both connected to the same preferred Wi-Fi network.
To change which network your HomePod is connected to,* open the Home app, select your HomePod, tap the Settings button
, then tap Wi-Fi Network.To change which network your iPhone is connected to, open the Settings app and tap Wi-Fi.
*This feature is not currently available in the European Union.
Get more help
Find out more about what may be affecting HomePod’s ability to connect to and communicate on your Wi-Fi network. If you need help with network settings and configuration, or you don’t administer your network, work with your internet service provider (ISP) or network administrator.
No internet
If your modem and router are connected to a power source, but don’t display solid lights indicating that they are connected to the internet, you may have an internet outage.
Many internet service providers (ISPs) have dedicated web pages or apps for reporting and tracking outages. Check your provider’s website or app for information about potential outages in your area.
Wi-Fi not connected
HomePod may be too far away from the router or access point.
Open the Home app on your iPhone, iPad or Mac.
Tap or click HomePod, then tap or click the the Settings button
.Scroll down to Wi-Fi Network. The Wi-Fi signal strength indicator
next to the network name indicates the strength of your connection. For stereo-paired HomePods, tap Speakers, then tap HomePod to see the Wi-Fi signal strength indicator.If the signal strength indicator shows two bars or fewer, your Wi-Fi signal strength is weak. Try moving your HomePod closer to your router or access point or remove potential sources of wireless interference.
The Wi-Fi signal strength indicator appears when your iPhone, iPad or Mac is connected to the same network as HomePod. The Wi-Fi signal strength indicator isn't supported on HomePod speakers connected to networks that block peer-to-peer traffic, like some captive networks.
Network mismatch
Make sure your HomePod and your active home hub are on the same network. If there is an alert in the Home app that your iPhone and HomePod are on different Wi-Fi networks, connect your HomePod to the same Wi-Fi network as your iPhone.
Open the Home app on your iPhone, iPad or Mac.
Tap or click View Details under the HomePod Network Mismatch alert. The HomePod Network Mismatch alert appears near the top of the Home Screen in the Home app
Tap or click Move HomePod to [Wi-Fi network]. The option to Move HomePod to a different Wi-Fi network appears near the top of the HomePod settings screen.
Unreachable home hub
If your devices are all on the same network, but your home hub is unreachable, there may be a router setting preventing your home hub from connecting to the network. Check your router configuration for firewall rules and other settings that may be blocking your home hub.
DHCP
Dynamic host configuration protocol (DHCP) assigns IP addresses to devices on your network. Each IP address identifies a device on the network and enables it to communicate with other devices on the network and internet.
Your network should have only one DHCP server. If there are multiple DHCP servers on the same network, IP address conflicts may prevent some devices from connecting to the internet or using network resources.
You may also take steps to ensure there are enough IP addresses available for all of the devices on your network, such as reducing DHCP lease time, increasing the client device limit and replacing an older router with one that is able to assign more IP addresses.
DNS
To easily access websites on the internet, devices need a DNS (Domain Name System) server to translate domain names (such as apple.com) into IP addresses. By default, your router uses the DNS server of your internet service provider (ISP). If your router is configured to use a different DNS server, make sure the IP address of the DNS server is correct.
Peer-to-Peer
HomePod may not be able to communicate with the other devices on a Wi-Fi network if peer-to-peer traffic is blocked. Peer-to-peer traffic may be blocked on guest networks. If you can, try joining a different Wi-Fi network, or consider enabling peer-to-peer traffic on the router or access point.
NAT
NAT (network address translation) translates between public addresses on the internet and private addresses on your network. Generally, only enable NAT on your router. If NAT is enabled on more than one device, such as on both your modem and router, the resulting “double NAT” may cause devices to lose access to certain resources on the network or internet.