If Face ID isn't working on your iPhone or iPad Pro
If you need help using Face ID to unlock your iPhone or iPad, authenticate purchases, sign in to apps or if you're asked to enter your passcode, find out what to do.
Check for updates
Update your iPhone or iPad to the latest version of iOS or iPadOS. And make sure that your iPhone or iPad model supports Face ID.
Check your Face ID settings
To check your Face ID settings, go to Settings, then tap Face ID & Passcode. Make sure that Face ID is set up and that the features you're trying to use Face ID with are turned on.
Check that nothing is covering the TrueDepth camera
Remove anything that may be covering the TrueDepth camera, such as a smudge, case or screen protector.
If you’re using iPad in landscape orientation, make sure your finger or palm isn’t covering the TrueDepth camera. If it is, an alert might appear at the top of the screen that says "Camera covered" with an arrow pointing at the TrueDepth camera.
Make sure that your face isn't blocked
Make sure that your eyes, nose and mouth are fully visible to the TrueDepth camera. By default, Face ID doesn't work if anything is covering your mouth and nose. If you're wearing a face mask and have already set up Face ID with a mask,* make sure your eyes aren't blocked. You might need to hold your iPhone higher if you're wearing a face mask. If you wear a face mask too high or too close to your eyes, your iPhone might not unlock.
Face ID works with many sunglasses, though Face ID with a mask isn't designed to work with sunglasses. If you're wearing sunglasses designed to block certain types of light, then your sunglasses might be blocking the infrared light used by the TrueDepth camera. Try using Face ID without your sunglasses.
Make sure that you're facing the TrueDepth camera
Face ID works in portrait and landscape orientation on iPhone 13 models and later using iOS 16 and later. For earlier models, Face ID only works on iPhone when it's in portrait orientation and you're facing the TrueDepth camera. On iPad, you can use Face ID when your iPad is in any orientation.
The TrueDepth camera has a similar range of view as when you take a selfie or make a FaceTime call. Whether your iPhone or iPad is lying on a surface or you're holding it in a natural position, make sure that your iPhone or iPad is an arm's length or closer (10-20 inches) from your face.
Restart your device
Restart your iPhone or iPad Then try using Face ID again.
Add an alternative appearance
For most users, Face ID will continuously learn as they change. If you have an appearance that can look vastly different, you can set up an alternative appearance so Face ID still recognises you.
Reset Face ID
If you still need help, reset Face ID, then set it up again. Go to Settings, tap Face ID & Passcode, then tap Reset Face ID. Next tap Set up Face ID to set it up again.
Get service
If you still can't enrol your face, contact Apple Support.
Only a trained technician should service your device. Improper repair, modification or use of non-genuine Apple components in the laser systems may prevent the safety mechanisms from functioning properly, and could cause hazardous exposure and injury to eyes or skin.
Find out when you must enter a passcode even if Face ID is working as expected
* In portrait orientation, you can use Face ID with a mask on iPhone 12 and later using iOS 15.4 and later. Face ID with a mask doesn’t work in landscape orientation.
