Send your Apple Watch to Apple for a service
After you’ve contacted Apple for a service, you’ll receive a kit with everything you need to send your Apple Watch to Apple.
Prepare your Apple Watch for a service
If you have your iPhone, unpair your Apple Watch from your iPhone
If you don’t have your iPhone, erase your Apple Watch.
Remove your watch band
Find out how to unpair or erase your Apple Watch
If your Apple Watch is unresponsive and you don’t have your iPhone, you can remove the cards you use with Apple Pay and turn off Apple Cash on the web at your Apple ID account page.
Send your Apple Watch to Apple
From the email you’ve received from Apple, print the postage label from the “Repair status“ link.
Take your postage label and your Apple Watch to Australia Post. Find the nearest Australia Post Office
Australia Post will package your Apple Watch and provide a receipt. Don’t include any accessories (such as your watch band or charger). If you do, they won’t be returned to you.
Keep the receipt to confirm that you’ve sent your Apple Watch for a service.
Apple is not responsible for any damage sustained during transit.
