Prepare your Apple Watch for the Express Replacement Service
After you’ve scheduled the Express Replacement Service*, you’ll get a kit that has your replacement Apple Watch and everything you need to send your original Apple Watch to Apple.
Before you return your original Apple Watch
To back up your Apple Watch, unpair it from your iPhone: With your iPhone and Apple Watch close together, open the Apple Watch app on your iPhone. Go to the My Watch tab > All Watches, then tap the info button next to the watch you want to unpair. Tap Unpair Apple Watch, then tap it again to confirm. If you have a GPS + Cellular model, move your mobile plan.
Remove the band from your Apple Watch. Don’t include the band or any other accessories when you send your original Apple Watch to Apple.
Pack your Apple Watch
Your Express Replacement Service kit includes everything you need to pack up and send your original Apple Watch to Apple — including the box that your replacement Apple Watch arrived in, which you’ll use to send your original watch to Apple.
When you pack your Apple Watch, don’t include anything else in the box — such as the watch band or other accessories. If you do, they won’t be returned to you.
Place your original Apple Watch in the smaller insert box, then close the insert’s lid. Make sure the screen of your watch faces up.
Place the insert into the larger box, then close it. Make sure the battery sticker is pasted flat on the box and isn’t covered by tape or a postage label.
Send your Apple Watch to Apple
From the email that you received when your replacement Apple Watch was sent, print the postage label from the “Repair status” link.
Take your postage label and your original Apple Watch (packed in its box) to Australia Post. Find the nearest Australia Post Office
Keep the receipt that Australia Post provides to confirm that you’ve returned your original Apple Watch. Apple isn’t responsible for any damage sustained during transit.
Apple will release the temporary hold on your card after we’ve processed your original device and confirmed that the issue is covered. If your original device is not returned within 10 working days or is found ineligible for servicing due to unauthorised modifications or severe damage, the hold will be charged to your card.
*The Express Replacement Service is an AppleCare benefit that is not available in all countries or regions.
