Send your iPod to Apple for a service

After you’ve contacted Apple about a service, you’ll receive a kit that contains everything you need to return your product to Apple.

Before you send your iPod

1. Back up your device.

   • Back up with iCloud

   • Back up with your Mac

   • Back up with your PC

2. Remove your iPod from Find My.

Pack your iPod

Don’t include anything else in the box — such as a USB cable, power adapter or other accessory. If you include extra items in the box, they won't be returned.

1. Lift up the top piece of foam inside the box.

2. Insert your iPod into the bag, seal the bag and place it in the postage box.

3. Replace the top piece of foam so that it covers your iPod, close the postage box and seal it with the tape provided.

4. Place the battery sticker on the bottom of the box, making sure it doesn’t cover the pre-applied postage label.

5. Remove the top label from the box. This is your receipt. Make sure the return delivery label remains on the box.

Send your iPod to Apple

1. Print the postage label from the “Repair Status” link in the email you received when your replacement product was sent

2. Take your postage label and your product (packed in its box) to Australia Post. Find the nearest Australia Post Office

Keep the receipt that Australia Post provides to confirm that you’ve returned your product.

Apple isn’t responsible for any damage sustained in transit