Send your HomePod or HomePod mini to Apple for service

After you've contacted Apple for service, you'll receive a kit that contains everything you need to return your product to Apple.

Before you return your HomePod or HomePod mini

Remove your personal information by resetting your HomePod or HomePod mini to factory settings:

1. Open the Home app on a iPhone, iPad or Mac signed in to the same Apple Account that you used to set up your HomePod.

2. Select your HomePod, select the Settings button, then select Reset HomePod.

3. Select Remove Accessory

If a white spinning light doesn’t appear, find out what to do next

Pack your HomePod or HomePod mini

When you pack your HomePod or HomePod mini, don’t include anything else in the box — such as a power adapter, cable that isn't attached to your product or other accessory. If you include extra items in the box, they won’t be returned to you.

HomePod

1. Place your HomePod inside the smaller box, then close it.

2. With the provided tape stripes, seal opposite ends of the box.

3. Open the larger shipping box, pull down the front flap to reveal the insert and place the smaller box into the insert.

4. Close the shipping box and place the side tabs into the insert. Make sure the battery sticker is pasted flat on the box and isn’t covered by tape or a postage label.

HomePod mini

1. Remove the cardboard divider from the box.

2. Place the HomePod mini on the left side of the box and the rolled-up cord on the right side of the box.

3. Place the divider back in the box, and make sure the cord goes through the hole at the bottom of the divider.

4. Close the lid. Make sure the battery sticker is pasted flat on the box and isn’t covered by tape or a postage label.

Ship your HomePod or HomePod mini to Apple

1. From the email that you received from Apple, print the shipping label from the "Repair status" link.

2. Take your shipping label and your product, packed in the box that you received from Apple, to Australia Post. Find the nearest Australia Post Office

Australia Post will provide a receipt. Keep the receipt to confirm that you've sent your HomePod or HomePod mini to Apple for service.