Send your Mac to Apple for service
After you’ve contacted Apple for service*, you’ll receive a kit that contains everything you need to return your product to Apple.
Before you send your Mac for service
In macOS 27 or later, turn on Ready for Repair or Trade-In for your Mac.
In macOS 26 or earlier, turn off Find My Mac. If you can’t use your Mac to turn off Find My, use another device to remove your Mac from iCloud on icloud.com/find.
If your Mac with Apple silicon and macOS Tahoe 26 or later was previously repaired, or you’re not sure, use Repair Assistant to check for an unfinished repair.
If your Intel-based Mac has been set up with a firmware password, turn off the firmware password, if possible. This does not apply to Mac computers with Apple silicon.
If you’re concerned about the security of your data during service, either turn on FileVault or remove your data, such as by erasing all content and settings.
Ship your product to Apple
From the email you received when your replacement product was sent, print the postage label from the “Repair status” link.
Take your shipping label and your product (packed in its box) to Australia Post. Find the nearest Australia Post Office
Keep the receipt that Australia Post provides to confirm you’ve returned your product. Apple is not responsible for any damage sustained during transit.
*Send-in service may not be available in all countries or regions.
