If a button or switch isn't working on your iPhone or iPad

If a button or switch isn't working on your iPhone or iPad, here are a few steps that may fix the issue. If they don’t, you'll need to set up a repair.

  1. Remove any protective films or cases that might block the button or switch.

  2. Check for debris or dirt around the button or switch and clean with a soft cloth.

  3. If the button or switch still isn't working, is damaged or works intermittently, you can set up a repair:

Set up an iPhone repair

Set up an iPad repair

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