Use Express Replacement Service for your HomePod or HomePod mini

With Express Replacement Service, you’ll receive a kit that has your replacement HomePod or HomePod mini and everything you need to send back your original product.

About Express Replacement Service

• With Express Replacement Service, Apple will send you a replacement product first — so you don’t have to wait for a repair.

• After you’ve received your replacement product, use the same box to send back your original HomePod straight away. Apple must receive your original product within 10 days after your replacement was sent.

• Your replacement product is covered for 90 days or the remainder of your original product warranty, whichever is longer. This coverage is in addition to any rights provided by consumer protection laws in your country or region or any AppleCare+ plan.

Find the dispatch date of your replacement HomePod

Before you return your original HomePod or HomePod mini

Remove your personal information by resetting your HomePod or HomePod mini to factory settings:

1. Open the Home app on a iPhone, iPad or Mac signed in to the same Apple Account that you used to set up your HomePod.

2. Select your HomePod, select the Settings button, then select Reset HomePod.

3. Select Remove Accessory

If a white spinning light doesn’t appear, find out what to do next

HomePod

Send your HomePod or HomePod mini to Apple

1. From the email you received when your replacement product was sent, print the postage label from the “Repair status” link.

2. Take postage label and your product to Australia Post. Find the nearest Australia Post Office

Australia Post will package your product. Make sure you don’t include anything else — such as a power adapter, a cable that isn’t attached to your product or other accessory. If you do, they won't be returned to you

Keep the receipt that Australia Post provides to confirm that you’ve returned your original product.