Apple Service and Repair for AirPods
Let’s get your AirPods back to working the way they should. We can help you troubleshoot the issue or arrange a repair or replacement. If you have AppleCare, select that below for additional service options.
We’re here to help.
To get started, tell us what’s going on with your AirPods. We’ll show you solutions you can try, or help you arrange a repair or replacement.
How much will it cost?
Find out how much you can expect to pay for some common services directly from Apple.
Choose your device
Estimated service cost
Pricing failed to load.
We'll inspect your device to determine the final service fee. Estimated fees are for out-of-warranty service from Apple and will be subject to VAT. A delivery fee may be added if we need to send your device. Apple Authorised Service Providers can set their own service fees and will provide their own estimate.
Where can I get a service?
In Person
You can get personal support at the Genius Bar or an Apple Authorised Service Provider. Our technicians will inspect your AirPods, explain your options and handle it from there.
By Post
You’ll receive a prepaid shipping box with everything you need to securely mail your AirPods to us, on your schedule and without an appointment.
Why choose Apple?
It’s easy.
Apple provides a seamless support experience from beginning to end. We can help you find the most convenient service option, give you an estimate and keep you informed during the entire process.
It’s private.
Apple cares about your privacy, and we design our products to minimise how much of your data we — or anyone else — can access, including our expert technicians.
It’s backed by Apple.
Apple-certified service is guaranteed, and our trusted experts only use genuine Apple parts — designed, tested and manufactured for Apple’s safety and performance standards.
Questions? Answers.
Where can I find information about my repairs?
You can sign in to My Support or the Apple Support app with your Apple Account to get information about current or recent repairs.
What’s covered under warranty?
The Apple Limited Warranty covers your device and all of the Apple-branded accessories that come in the box with your product against manufacturing issues for one year from the date you bought them. Apple-branded accessories that are purchased separately, such as adapters, cables, wireless chargers or cases are covered by the Apple Limited Warranty for Accessories. Our warranty is in addition to rights provided by consumer law in your country or region.
Our warranty doesn’t cover accidental damage or batteries that wear down from normal use. If your situation isn’t covered and consumer law doesn’t apply, there will be a cost associated with repairs through Apple. If your issues are ineligible for service, you may need to pay the full value for a replacement device.Check your coverage status here.
Is there a service guarantee?
We guarantee our service and replacement parts for 90 days or the remaining term of your Apple warranty, whichever is longer, as outlined in our Apple Repair Terms and Conditions. This is in addition to your rights provided by consumer law or an active AppleCare plan where it applies. Equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.
Handled with AppleCare.
If youʼre experiencing a problem with your AirPods, we can help. Sign in to access your coverage and plan benefits.
Repairs made easy.
Find out how much you can expect to pay for some common services directly from Apple.
Choose your device
Estimated service cost
Pricing failed to load.
Fees may be subject to tax. For service covered by an AppleCare plan, your service fee is the same at Apple and all Apple Authorised Service Providers.
If you lose your AirPods or case, you can order a replacement.
Convenient service options.
Express Replacement
You don’t have to wait for a repair. With AppleCare, we’ll send you replacement AirPods, even before you send yours back.
In Person
You can get personal support at the Genius Bar or an Apple Authorised Service Provider. Our technicians will inspect your AirPods, explain your options and handle it from there.
By Post
You’ll receive a prepaid shipping box with everything you need to securely mail your AirPods to us, on your schedule and without an appointment.
Covered from every angle.
Accidental damage protection
Your AirPods and charging case are covered for unlimited repairs for drops and spills.
Battery service
We’ll replace the battery for no extra charge if the capacity drops below 80%.
Priority support
If you have any questions, you can contact us by chat or phone to get them answered.
Questions? Answers.
Where can I find information about my repairs?
You can sign in to My Support or the Apple Support app with your Apple Account to get information about current or recent repairs.
Is there a service guarantee?
We guarantee our service and replacement parts for 90 days or the remaining term of your Apple warranty, whichever is longer, as outlined in our Apple Repair Terms and Conditions. This is in addition to your rights provided by consumer law or an active AppleCare plan where it applies. Equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.
Explore AppleCare for more devices.
AppleCare offers one‑stop support and service for all of your Apple products — from the people who know them best.