iPod Service and Repair

Learn more about iPod service options, warranty, and pricing.

How do I get service for my iPod?

Apple offers many ways to get support and service for your iPod. Choose the one that’s best for you. Our support articles might answer your question. Or we can help you with batteries, cracked screens, and other issues.

Read Apple Support articles

Contact a service provider

Contact an Apple Authorized Service Provider to get support and service. Be ready with your iPod’s serial number and your Apple ID.

Find your product’s serial number
Start a support request

Bring it in

To get help in person, bring your iPod to an Apple Authorized Service Provider.

If you have an iPod touch, be sure you know your Apple ID and password before you bring it in.

Start a support request
Back up your iPod and get ready for service

How much will it cost?

There's no charge if the issue is covered under warranty or consumer law. If your issue isn’t covered, the price depends on the type of repair. If we can’t repair your iPod, you might need to replace it.

Check your coverage status

How long will it take?

Repair source 

Approximate time 

Bring to an Apple Authorized Service Provider 

Ask your representative 

Depending on where you get service, you might be able to check the status of your repair online.

Check the status of your service request

Out-of-warranty service

Repairs are considered out of warranty when:

  • Your iPod is over one year old
  • Your iPod has an issue that’s not covered under warranty, like accidental damage caused by unauthorized modifications

We might be able to fix your iPod for an out-of-warranty fee.  If we can’t fix it, you might have to replace it. Your replacement iPod will be new or equivalent to new in both performance and reliability. Contact your service representative for details.

Read the Apple Limited Warranty
Read Apple Repair Terms and Conditions

Battery service

The Apple Limited Warranty covers a defective battery, but it doesn’t cover wear from normal use. We might need to test your iPod to find the cause of your battery issue.

If your battery has a manufacturing defect and it's covered by our warranty, an AppleCare Protection Plan, or consumer law, we'll replace your iPod at no additional cost.

If you’re covered by AppleCare Protection Plan and your iPod battery can hold less than 80 percent of its original capacity, we'll service your iPod at no charge.

If your battery service isn't covered by warranty, AppleCare Protection Plan, or consumer law, we can repair or replace your iPod for a fee.

Learn how to preserve battery life

Screen repair

If your iPod screen is broken, we might be able to service it for an out-of-warranty fee. Accidental damage isn't covered by Apple warranty. The cost to service it depends on your iPod model. If your screen cracks due to a defect, it’s covered by Apple warranty and consumer law.

We'll run a diagnostic test to see if your iPod needs any other repairs. If it does, we'll let you know.

Apple accessories

The Apple-branded accessories that come in the box with your iPod, including the power adapter, are covered by our warranty and consumer law. For service details, contact Apple or an Apple Authorized Service Provider.

Read the Apple Limited Warranty for accessories
Start a support request

Get ready for iPod service

  • Back up your iPod touch with your computer or use iCloud. You’ll need the backup to restore your content if we have to reset or replace your iPod touch.
  • Make sure you know your Apple ID and password.
  • Keep your cables and other accessories when you get service.

Back up your iPod
Prepare an iPod touch for service