Table of Contents

• Welcome
• Intro to Apple Platform Support
• Systematic troubleshooting
  • Systematic troubleshooting
  • Gather information about a Mac
  • Gather information about an iPhone or iPad
• Device management
  • Intro to device management
  • About device supervision
• Security and privacy
  • Intro to security and privacy
  • Authentication and identity
    • Face ID and Touch ID support
    • Use passkeys on iPhone and iPad
  • Privacy controls
    • Location Services
    • App privacy access settings
  • Protecting Lost Devices and Data
    • Locate a lost device
    • Protect a device with Activation Lock
    • Remotely lock a lost device
    • Remotely erase a lost device
    • Protect against theft with Stolen Device Protection
  • Advanced security protections
    • Lockdown Mode support
    • Background Security Improvements support
  • Security and privacy for iPhone and iPad
  • Mac security
    • Manage FileVault
    • Manage Firewall
    • System security
      • App Store security protections
      • Gatekeeper and runtime protection
      • Notarization
      • XProtect
      • System Integrity Protection
      • Startup security in macOS
    • User accounts
      • Intro to user account types
      • Reset login passwords on Mac
• Apple Accounts, iCloud, and Continuity
  • Intro to Managed Apple Accounts
  • iCloud
  • Continuity
    • Continuity feature support
    • Use an iPad as a second display with Sidecar
    • Use AirDrop to send items to nearby devices
• Device setup
  • About Setup Assistant
  • iPhone and iPad setup
  • Resolve issues during iPhone or iPad setup
  • Mac setup
  • Resolve issues during Mac setup
• Network configuration and connectivity
  • Intro to testing and troubleshooting network connections
  • Troubleshoot Bluetooth connections
  • iPhone and iPad
    • Wi-Fi and connectivity on iPhone and iPad
      • Manage private Wi-Fi settings on iPhone and iPad
      • Troubleshoot Wi-Fi connectivity on iPhone and iPad
    • Set up a VPN on iPhone and iPad
    • Cellular connectivity
      • Check cellular connectivity
      • Manage eSIM and SIM cards
      • Troubleshoot Personal Hotspot connections on iPhone and iPad
  • Mac
    • Network settings on Mac
      • Intro to network settings for Mac
      • Identify network settings on Mac
      • Manage private Wi-Fi settings on Mac
    • Network troubleshooting on Mac
      • Troubleshoot network connections on Mac
      • Use network tools to test connections
    • Set up a VPN on Mac
• Apps, content, and backups
  • Storage management
    • Manage device storage on iPhone or iPad
    • Intro to device storage and content sharing on Mac
  • Apps and content
    • Manage apps and content on iPhone and iPad
    • Check app installation and processes on Mac
  • iPhone and iPad backups
    • Back up and restore a managed iPhone or iPad
    • Back up an unmanaged iPhone or iPad
      • Back up an unmanaged iPhone or iPad with iCloud Backup
      • Back up an unmanaged iPhone or iPad to a Mac
    • Restore an unmanaged iPhone or iPad from a backup
      • Restore an unmanaged iPhone or iPad from an iCloud Backup
      • Restore iPhone or iPad from a Mac backup
  • Mac backups
• System updates, recovery, and diagnostics
  • Software updates
    • Install software updates on iPhone and iPad
    • Install software updates on Mac
  • Recover, revive, and restore devices
    • iPhone and iPad
      • Explore recover, revive, and restore workflows
      • Recover an iPhone or iPad
      • Revive an iPhone or iPad
      • Restore an iPhone or iPad
    • macOS installation and backup options
      • macOS installation
      • Mac firmware revive and restore
      • Use macOS Recovery
  • Mac troubleshooting
    • Intro to troubleshooting system issues and peripherals
    • Review Mac startup modes
    • Diagnose Mac startup issues
    • Use Disk Utility
    • Troubleshoot peripheral connections
  • Diagnostic tools
    • Intro to using diagnostics to research device issues
    • Collect information or quit a process with Activity Monitor
    • View log messages and reports in Console
    • Use diagnostics to research device issues
    • Identify and troubleshoot hardware issues with Apple Diagnostics
    • View configuration details with System Information and reports
• Accessibility
  • Assist users to maximize accessibility features on iPhone and iPad
  • Assist users to maximize accessibility features on Mac
• Copyright and trademarks
• Device support training
• Glossary