Topics for the ACMT 2017 Mac Service Certification Exam (MAC-17A)

Learn about the ACMT 2017 Mac Service Certification Exam (MAC-17A), and what sections and topics to expect.

What's on the exam?

The ACMT 2017 Mac Service Certification Exam (MAC-17A) is a computer-based knowledge test that Pearson VUE offers online. The test is open resource, and test takers should use Apple references and courses in ATLAS to help answer the exam items.

To earn Apple Certified Mac Technician (ACMT) 2017 certification, you need to pass this exam (MAC-17A) and the Apple Service Fundamentals Exam (SVC-17A).

Please note that you must complete the Apple Service Fundamentals Exam before you take the Mac Service Certification Exam.

Exam summary

  • Number of sections: 2
  • Number of learning objectives: 28
  • Number of total items: 70
  • Passing score: 80 percent overall (at least 56 out of 70 items to pass)
  • Exam time limit: 2 hours

The exam starts with seven demographic questions. These questions aren't scored, and they don't count toward the exam's two-hour time limit.

Sections and topics

Here are the sections and topics that the ACMT 2017 Mac Service Certification Exam covers.

Troubleshooting (37 items)

  • Evaluate and isolate file system issues with macOS-based systems.
  • Given a network related customer issue, accurately evaluate, isolate, and resolve the issue.
  • Correctly identify the diagnostic tool most appropriate to a given troubleshooting scenario.
  • Describe how to use troubleshooting tools and related procedures.
  • Identify potential startup issues and associated fixes.
  • Identify macOS migration tools needed for migration, the types of user data that can be migrated, and the correct methods for migrating user data from both a Mac and PC.
  • Identify the symptoms that are a result of an SMC that is not functioning correctly.
  • Explain how to maximize the battery life of an Apple product.
  • Identify the process to create, configure, manage, and delete user accounts in macOS.
  • Configure FileVault 2 in macOS to secure the data on a Mac.
  • Describe the data privacy concerns that are presented when Location Services is enabled in macOS.
  • Describe the method for resetting a lost Firmware (EFI) password.
  • Describe how to use Time Machine in macOS to create, restore, and manage a secure data backup.

Repairing the Mac Family (33 items)

  • Identify the supplies that are necessary to reduce the possibility of damaging the customer's Mac while servicing the computer.
  • Identify the supplies that are necessary to reduce the possibility of being harmed while servicing Mac models.
  • Demonstrate the proper and safe handling of batteries and portable computer case assemblies with built-in battery.
  • Identify specialized tools, fixtures, or procedures required to service the iMac.
  • Identify safety precautions necessary to safely service iMac models.
  • Identify specialized tools, fixtures, or procedures required to service the Mac mini.
  • Identify specialized tools, fixtures, or procedures required to service the MacBook Pro 13-inch models.
  • Identify internal connector types for the specific MacBook Pro 13-inch models.
  • Identify specialized tools, fixtures, or procedures required to service the MacBook Pro 15-inch models.
  • Identify internal connector types for the specific MacBook Pro 15-inch models.
  • Identify specialized tools, fixtures, or procedures required to service the MacBook Air.
  • Identify specialized tools, fixtures, or procedures required to service the Mac Pro.
  • Identify internal connector types for the specific Mac Pro models.
  • Identify safety precautions necessary to safely service Mac Pro models.
  • Identify specialized tools, fixtures, or procedures required to service the MacBook.

Courses in ATLAS

To prepare for the ACMT 2017 Mac Service Certification Exam, we suggest that you review the courses in the ACMT 2017 subject area in ATLAS.

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