If your payment method is declined in the App Store or iTunes Store

If you can't make purchases or update your apps, including free apps, there might be a problem with your payment method. To fix this, add a new payment method or update your payment information.

If a payment method can’t be charged

  1. Use your device to check your payment information. You might see red text that explains why the payment method can't be charged.
    iPhone showing three payment methods, with one credit card marked as failed.
  2. If your card was declined, add a new payment method or update your payment information. You can add multiple payment methods to your Apple ID.
  3. Your payment method will be charged for the unpaid balance. Then you can make other purchases and update your apps, including free apps.

If you use Family Sharing and Purchase Sharing is turned on, the family organizer must update their billing information or add a new payment method. If you're not the family organizer, you can't change the payment method.

See which payment methods are accepted in your country or region.


If you see an unexpected charge

You can request a refund* for a purchase that you don't recognize, but you must pay for the purchase first. You can also cancel a subscription if you don't want to continue it.

*You must request the refund within the refund period. Refunds are not guaranteed. For more information, see the Terms & Conditions.


Get more help

  • If you disputed a charge from the App Store or iTunes Store, contact your financial institution again to authorize that charge and future purchases from the App Store or iTunes Store.
  • If you're outside of the United States, you might need to contact your financial institution to allow international purchases.
  • If you still need help, contact Apple Support.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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